What do you do if Dell ships you a computer with a power supply unit that has a faulty fan?

[Random Variable]

Do you ship back the entire system or just the PSU?

 

[wfbberzerker]

i'd call them and ask.

 

[pyonir]

call/email them and ask.

 

[d33pt]

they will ship you a new PS with a prepaid return label. replace it yourself and call up airborne to pick up the dead ps

 

[amdskip]

Contact them and they should be willing to ship you a replacement and then you can send the defective one back.

 

[rutchtkim]

if u dont mind me asking, how did u find out the fan was defective? Dell PC's are so quiet, i would have never thought to check the fans, but i will now 😉

 

[GeekDrew]

Originally posted by: d33pt
they will ship you a new PS with a prepaid return label. replace it yourself and call up airborne to pick up the dead ps

My company just had over 500 Dell PCs arrive. Upon deployment, we found that one had a dead P/S. They did as the above says.

 

[Zee]

Originally posted by: rutchtkim
if u dont mind me asking, how did u find out the fan was defective? Dell PC's are so quiet, i would have never thought to check the fans, but i will now 😉

 

[Wingznut]

Originally posted by: GeekDrew

Originally posted by: d33pt
they will ship you a new PS with a prepaid return label. replace it yourself and call up airborne to pick up the dead ps

My company just had over 500 Dell PCs arrive. Upon deployment, we found that one had a dead P/S. They did as the above says.

Yep... Dell's customer service totally rocks.

I bought a Canon S400, and it arrived DOA. Dell sent another one overnight air, and had airborne pick up the dead one a day later.

 

[Random Variable]

Now I'm not so sure that the problem is a loose fan. What would cause an entire case to rattle every 15 or so seconds?

 

[GeekDrew]

A CD-ROM drive spinning up and down.

 

[Sukhoi]

Maybe the hamster is constipated. 😕

 

[Random Variable]

Originally posted by: GeekDrew
A CD-ROM drive spinning up and down.

Nope, it's not the optical drive.

I'm just going to give back the whole computer. I'm not going to be able to figure this out on my own.

 

[NikPreviousAcct]

Originally posted by: Vespasian

Originally posted by: GeekDrew
A CD-ROM drive spinning up and down.

Nope, it's not the optical drive.

I'm just going to give back the whole computer. I'm not going to be able to figure this out on my own.

Dude. STFU and call Dell. Leave this crap out of AT.

 

[Renob]

What do you do if Dell ships you a computer with a power supply unit that has a faulty fan?


Im at work now, give me your service tag# and I will take care of you.

If its a Optiplex.

 

[Renob]

Sir I said I need your service tag# or express service code.

Sir I cant stay waiting here forever, I have other cust to help.

 

[Renob]

Im still waiting for you service tag#😀