What do you call the Phone/Chrome/Apps/Camera menu in Android?

[Scarpozzi]

I'm having issues....

I've got a Moto X Pure Edition that I bought last Fall...like 8 months ago. It started having problems about a week ago. To my knowledge, it hasn't been dropped or gotten wet. The main symptom was the touch screen started becoming unresponsive or overly sensitive to touches. I ended up removing my case, rebooting, jumping through a bunch of hoops. Eventually, I turned developer mode on to troubleshoot touches and I can see that the digitizer isn't registering touches anywhere from the three dots to a line directly below the shortcut menu that has the Phone/Browser/Apps/SMS/Camera icons on it.

I'm kind of a smart guy, so I'm not buying this to be a hardware issue. The cutoff is right where that menu is....this is software inflicted. My guess is something got updated and that menu is screwing something up somewhere... I've ready quite a few people having similar issues, but they likely did the standard troubleshooting steps...I just want to search teh Google to see if I can find someone else that's discovered a link between this menu and touches not being registered. I've already jumped through all hoops, except for the dreaded factory reset, but will go there tomorrow when I get some time to offload the 60GB of data I have on my phone.

 

[Raduque]

If it's software, factory reset will fix it. Maybe also try another launcher if the touchscreen works fine in other apps.

The shortcut area you're referring to at the bottom of the screen is the Dock, but I'm not sure what you're referring to when you say "the 3 dots" though.

 

[Scarpozzi]

Thanks....The three dots, on my phone are at the top of the Dock. (which is low on the screen) The dots are an indicator of which desktop you're on....(when sliding from the middle view to the left or the right, one of the three dots changes size to help orient you so you know which direction to swipe if you don't see the icons you're looking for). Anyhow, I find it very suspicious that the digitizer isn't registering from the top of the dock to the bottom of the dock, but works on both sides of it flawlessly. If the digitizer was failing anywhere else, I would have already replaced the phone or digitizer...

I'm somewhat upset about this because I've not installed any software that I would expect to cause the problem... I'm copying data now...I'll see if a factory reset fixes whatever the issue is shortly.

 

[Raduque]

Oh, you mean the paginator.

I would not be so quick to factory reset. Try a different launcher first.

 

[Scarpozzi]

Oh, you mean the paginator.

I would not be so quick to factory reset. Try a different launcher first.

What launcher would you try?

 

[lxskllr]

Nova is popular, but I've never used it.

 

[Raduque]

There's Nova, Apex, Google Now launcher, Microsoft has one that's actually pretty nice but very different than standard Android - but what I'm saying is to just try a different launcher in general first, because I bet the issue will go away with anything but the stock launcher. At which point, all you need to do is clear the cache and data for the stock launcher (which I think on an X Pure Edition is Launcher3).

 

[Scarpozzi]

There's Nova, Apex, Google Now launcher, Microsoft has one that's actually pretty nice but very different than standard Android - but what I'm saying is to just try a different launcher in general first, because I bet the issue will go away with anything but the stock launcher. At which point, all you need to do is clear the cache and data for the stock launcher (which I think on an X Pure Edition is Launcher3).

I tried Nova and still can't get it to work. I stopped the Google Now launcher and uninstalled all the updates for it, reverting it back to stock... I'm starting to wonder if this IS a hardware issue now.

I did a factory reset today and still have the issue...still not convinced it's not a software problem...but not sure what else I can try reset. I have developer mode enabled so I can see touches. The Digitizer still works everywhere but where the dock is drawn. I thought the keyboard was fully functioning when it came up, but it turns out that the buttons are right on the line of where the problem starts/stops. It doesn't keep me from typing with near 100% accuracy.

There are only a few things that aren't working properly with that dead area on the touchscreen. The most annoying is the button that changes the front/rear facing camera because it doesn't re-position when you flip to landscape from portrait when you rotate the phone....the button stays in the exact same position no matter how you hold the phone. Aside from that, now that I've done the factory reset, some of the "OK, Got It" buttons from Google don't register any touches, so I have to either exit the applications asking me to hit ok, or flip the screen and pray it registers a touch as I slide my finger near the button on the edge of where the screen appears to be dead.

 

[Raduque]

Since you did a factory reset and it didn't help, and all apps have the behavior, that sounds like a hardware problem. Never heard of only part of the digitizer going bad like that, though.

I would see about the warranty, or if you don't care and are technically proficient, there's always https://www.amazon.com/Motorola-XT1575-Touch-Screen-Digitizer/dp/B06XSF3HS8