What do the different Held Desk levels mean?

[DPK]

For example, what is the difference between level 1 and level 2 (and so on) support?

 

[SaigonK]

The higher you go the more they are supposed to know.

 

[oniq]

wtf is a held desk?

 

[JC]

You mean help desk?

 

[Jugernot]

Originally posted by: oniq
wtf is a held desk?

You are a freaking idiot if you don't understand that he meant help desk.

 

[guyver01]

Originally posted by: SaigonK
The higher you go the more they are supposed to know.

rather... the more they support..

level 1 - basic desktop support, with no onsite service
level 2 - slightly more advanced support, may require onsite service
level 3 - onsite service.

 

[Wooster]

what is the difference between level 1 and level 2 (and so on) support?

MONEY!!

Seriously... (example in MS Networking environment)

level 1 - basic supports (basic OS and software supports)
level 2 - standard supports (adminstration and involve some troubleshooting)
level 3 - advance supports (involve registry hacks and networking troubleshooting)

For more information about the difference, check with salary.com.

 

[spanky]

yeah... basically, they have chimps manning level 1 support. smarter chimps at level 2. then the uber chimps at level 3.