zanemoseley
Senior member
I've been impressed by two companies in my time for going above and beyond without being pushed. I like to give credit where credit is due. So many companies go out of their way to pinch pennies and not stand behind their products so when companies stand proud its quite refreshing. The first was Nikon who fixed a 5 year old camera that was well out of warranty that broke due to a known problem with the model. This was years ago and I try to buy Nikon whenever possible, most recently I bought my wife an entry level DSLR from them.
My most recent positive experience was with Oakley. About 4 years ago I bought a pair of polarized Fives off ebay for roughly $85 from a reputable seller albeit not an authorized seller. The pair I bought was sold without a box, simply the bag. I was never 100% sure they were legit but thought they were due to the seller rating. After 4 years of very light use the upper corners of the lenses near the bridge started getting what appeared to be a build up but wouldn't clean off. I sent them some pictures to see if they had any advice on how to remove it, at the time I was a bit disappointed a lightly used set of premium sunglasses were giving me issues. The CS rep replied asking me to contact their warranty dept. At first I was a bit frustrated because all I was looking for was advice not the runaround on a pair of glasses I knew weren't under warranty. I did as they asked and contacted them and was up front on how old they were and where I bought them from. Without hesitation or prodding they opened a claim on a 4 year old pair of sunglasses bought from Ebay, their standard warranty is 1 year. After filling out a short form and supplying some pictures to confirm the issue they sent me a pre-paid return label. I sent them back and waited for their warranty dept to process. They determined the lenses were delaminating however they didn't have replacement polarized lenses anymore. So they gave me a $135 credit (far more than my original purchase price) to use on their site for a new pair. I just ordered my replacement, a pair of Hijinx with polarized lenses, total cost was $15 (glasses were $150) and they picked up the shipping. I'm pretty shocked to say the least.
My most recent positive experience was with Oakley. About 4 years ago I bought a pair of polarized Fives off ebay for roughly $85 from a reputable seller albeit not an authorized seller. The pair I bought was sold without a box, simply the bag. I was never 100% sure they were legit but thought they were due to the seller rating. After 4 years of very light use the upper corners of the lenses near the bridge started getting what appeared to be a build up but wouldn't clean off. I sent them some pictures to see if they had any advice on how to remove it, at the time I was a bit disappointed a lightly used set of premium sunglasses were giving me issues. The CS rep replied asking me to contact their warranty dept. At first I was a bit frustrated because all I was looking for was advice not the runaround on a pair of glasses I knew weren't under warranty. I did as they asked and contacted them and was up front on how old they were and where I bought them from. Without hesitation or prodding they opened a claim on a 4 year old pair of sunglasses bought from Ebay, their standard warranty is 1 year. After filling out a short form and supplying some pictures to confirm the issue they sent me a pre-paid return label. I sent them back and waited for their warranty dept to process. They determined the lenses were delaminating however they didn't have replacement polarized lenses anymore. So they gave me a $135 credit (far more than my original purchase price) to use on their site for a new pair. I just ordered my replacement, a pair of Hijinx with polarized lenses, total cost was $15 (glasses were $150) and they picked up the shipping. I'm pretty shocked to say the least.
