What can you do in this eBay situation?

[nLinked]

If you have bought an item from an eBay seller (just a general seller, not an eBay shop), and the bottom of the item description says that faulty items should be returned within 7 days of the date of purchase, what can you do if the delivery of your item arrives late (for example due to a postal strike), and your item is faulty and the 7 days since you purchased it is over.

Do you still have the right to request a refund even if negotiations between the buyer and seller aren't going well? The buyer in the end does not have control over delivery issues if the item arrives faulty from the start.

 

[waggy]

i don't know. i would do something silly like contact the seller and ask?

 

[Safeway]

1) Contact the seller,
2) tell them you received the item late and ask,
3) wait for reply.

 

[Ns1]

then you go to paypal and file a dispute

 

[AkumaX]

postmark?

 

[FoBoT]

use the buyer protection from ebay and paypal

 

[Safeway]

There should be a button you can click to slap a user while they are sitting at their computer specifically for questions like this. I just want to reply, "YOU SHOULD HAVE USED THE ABOVE KEYSTROKES TO EMAIL THE SELLER $@#&$%#%(#^&$@."

 

[nLinked]

Originally posted by: Safeway
There should be a button you can click to slap a user while they are sitting at their computer specifically for questions like this. I just want to reply, "YOU SHOULD HAVE USED THE ABOVE KEYSTROKES TO EMAIL THE SELLER $@#&$%#%(#^&$@."

I've already mentioned, "Do you still have the right to request a refund even if negotiations between the buyer and seller aren't going well?".

 

[yuppiejr]

Originally posted by: nLinked
<div class="FTQUOTE"><begin quote>Originally posted by: Safeway
There should be a button you can click to slap a user while they are sitting at their computer specifically for questions like this. I just want to reply, "YOU SHOULD HAVE USED THE ABOVE KEYSTROKES TO EMAIL THE SELLER $@#&$%#%(#^&$@."</end quote></div>

I've already mentioned, "Do you still have the right to request a refund even if negotiations between the buyer and seller aren't going well?".

It really isn't a negotiation, if the buyer purchased an item described as functional and it arrived DOA I don't believe the 7 day return policy holds water. Normally the return policy is for a buyers remorse type returns versus a DOA item return.

Time for some Paypal buyer/seller protection.

 

[DBL]

That's unreasonable. You should have 7 days from the time of your receipt. Using his logic, he could delay shipment for 4 or 5 days, ensuring that all items arrive after the 7 day limit.

IMO, if he gives you a hard time, he is no better than a common scammer.

 

[Ns1]

Originally posted by: yuppiejr
<div class="FTQUOTE"><begin quote>Originally posted by: nLinked
<div class="FTQUOTE"><begin quote>Originally posted by: Safeway
There should be a button you can click to slap a user while they are sitting at their computer specifically for questions like this. I just want to reply, "YOU SHOULD HAVE USED THE ABOVE KEYSTROKES TO EMAIL THE SELLER $@#&$%#%(#^&$@."</end quote></div>

I've already mentioned, "Do you still have the right to request a refund even if negotiations between the buyer and seller aren't going well?".</end quote></div>

It really isn't a negotiation, if the buyer purchased an item described as functional and it arrived DOA I don't believe the 7 day return policy holds water. Normally the return policy is for a buyers remorse type returns versus a DOA item return.

Time for some Paypal buyer/seller protection.

:thumbsup:

 

[nLinked]

Thanks for the replies.

Let's assume that the item costs $50 (not including the delivery). The item arrived dead on arrival. I then contact the seller to explain this and he says he will be happy to refund it, but he will take away the eBay Final Value Fee and the PayPal seller's fee from my refund so I will get a refund of under what I paid.

Is this acceptable? I can understand the delivery fee may not be refundable, but is he actaully allowed to remove his final value fee and his "PayPal fee" from my refund?

If not, I shall have to raise this with eBay/PayPal's buyer protection, but they do not show on their help pages if the seller is allowed to remove those fees.

I have read that a seller can provide a partial refund if the item develops a fault, but the item was faulty on arrival.

 

[Flammable]

Originally posted by: nLinked
Thanks for the replies.

Let's assume that the item costs $50 (not including the delivery). The item arrived dead on arrival. I then contact the seller to explain this and he says he will be happy to refund it, but he will take away the eBay Final Value Fee and the PayPal seller's fee from my refund so I will get a refund of under what I paid.

Is this acceptable? I can understand the delivery fee may not be refundable, but is he actaully allowed to remove his final value fee and his "PayPal fee" from my refund?

If not, I shall have to raise this with eBay/PayPal's buyer protection, but they do not show on their help pages if the seller is allowed to remove those fees.

I have read that a seller can provide a partial refund if the item develops a fault, but the item was faulty on arrival.

tell him item should have never arrived DOA. the fees are his problem and he also never stated that you are responsible for fees. But i would rather have him refund minus fees then go through hell with paypal.

 

[Ns1]

Originally posted by: nLinked
Thanks for the replies.

Let's assume that the item costs $50 (not including the delivery). The item arrived dead on arrival. I then contact the seller to explain this and he says he will be happy to refund it, but he will take away the eBay Final Value Fee and the PayPal seller's fee from my refund so I will get a refund of under what I paid.

Is this acceptable? I can understand the delivery fee may not be refundable, but is he actaully allowed to remove his final value fee and his "PayPal fee" from my refund?

If not, I shall have to raise this with eBay/PayPal's buyer protection, but they do not show on their help pages if the seller is allowed to remove those fees.

I have read that a seller can provide a partial refund if the item develops a fault, but the item was faulty on arrival.

tell him to go f- himself. He needs to give you a working item or a full refund. If he says otherwise then you take it up with paypal.

 

[nLinked]

This is what I wanted to clarify. Thank you all for your help.