Best:
Antec
I've contacted them three times now about damaged parts in my P182SE (two from shipping, and one I accidentally broke myself). They sent me an entire new front panel (one of the dust cover latch housings was broken), side panel (there was a small dimple that was an eyesore), and a few miscellaneous parts without any questions asked. The latest part - a fan bracket - is on its way now. A+ for Antec.
eVGA
When 680is were fairly new, people noticed there were some surface-mounted capacitors and resistors on the back of the board, right beneath the CPU socket. I believe eVGA and a few others had this, while ASUS and a handful of others did not. A lot of people were complaining about accidentally trashing their boards with heatsink backplates. My CPU waterblock had an adhesive backing which I (stupidly) stuck to the board. When I tried to remove it, lo and behold, it sheared one of the capacitors right off the board. A few emails later, they sent me an entire board free of charge. I was very impressed.
Logitech
I got my G9 around Christmas time last year, and a couple of months ago the wide grip started to show wear and peal. On top of that, the scroll wheel no longer spun freely (most likely clogged with dirt). I contacted them asking if they could send me a new wide grip (otherwise I would have paid the $5 from their accessory store), and asking if there was a way to clean out the scroll wheel. They didn't give me the information I wanted... they didn't offer to send me a new grip for free... they sent me an brand new, sealed-in-box, G9 mouse. To me, things like that are what defines good customer service.
Worst:
Dell
Dell didn't really do anything wrong, they just put me though such a hassle that I never wanted to do business with them again. I decided I wanted a new non-TN panel monitor, and couldn't find any decent deals anywhere. I did a lot of research, and found out that the A00 revision of the Dell Ultrasharp 2408WFP had some input lag and sharpness settings issues, but a new A01 revision was coming out soon and the problems should be fixed. I decided to contact Dell to see if there was any way to guarantee the revision if I placed an order - strictly for information. After dealing with several reps, I finally decided it was going to be impossible to get the guarantee I wanted, and started looking for the next best choice. After telling each rep that I DID NOT want to make a purchase (some were VERY pushy), one of them called me back after midnight to ask me once again if I'd place an order. I was polite, but definitely not pleased. Considering the screw up, I figured I'd contact Dell, let them know what happened, and see if they could finally just give me the information I wanted. After five calls, 3+ hours wasted on the phone, and being bounced to every Dell department known to humanity, I finally got some kind of Accessories department in Texas, and the poor rep agreed to hand me over to a manager. It took another 3-4 days of corresponding with the manager, but they agreed to knock the price down $100 for me ($699 to $599), and I made a purchase.
So why am I not happy? Well, after so much time wasted for one stupid monitor...
-I received an A00 revision (with the known issues), and can only exchange it for a refurbished unit if they deem it defective (it's not defective, it just has some known firmware issues that no one's happy with at that price; I'm also not happy with the thought of being monitorless for a week)
-The 2408WFP came down to $599 on the website a few days after I bought it, probably to clear out A00 stock. I gained... nothing?
What about the rest of you?
Antec
I've contacted them three times now about damaged parts in my P182SE (two from shipping, and one I accidentally broke myself). They sent me an entire new front panel (one of the dust cover latch housings was broken), side panel (there was a small dimple that was an eyesore), and a few miscellaneous parts without any questions asked. The latest part - a fan bracket - is on its way now. A+ for Antec.
eVGA
When 680is were fairly new, people noticed there were some surface-mounted capacitors and resistors on the back of the board, right beneath the CPU socket. I believe eVGA and a few others had this, while ASUS and a handful of others did not. A lot of people were complaining about accidentally trashing their boards with heatsink backplates. My CPU waterblock had an adhesive backing which I (stupidly) stuck to the board. When I tried to remove it, lo and behold, it sheared one of the capacitors right off the board. A few emails later, they sent me an entire board free of charge. I was very impressed.
Logitech
I got my G9 around Christmas time last year, and a couple of months ago the wide grip started to show wear and peal. On top of that, the scroll wheel no longer spun freely (most likely clogged with dirt). I contacted them asking if they could send me a new wide grip (otherwise I would have paid the $5 from their accessory store), and asking if there was a way to clean out the scroll wheel. They didn't give me the information I wanted... they didn't offer to send me a new grip for free... they sent me an brand new, sealed-in-box, G9 mouse. To me, things like that are what defines good customer service.
Worst:
Dell
Dell didn't really do anything wrong, they just put me though such a hassle that I never wanted to do business with them again. I decided I wanted a new non-TN panel monitor, and couldn't find any decent deals anywhere. I did a lot of research, and found out that the A00 revision of the Dell Ultrasharp 2408WFP had some input lag and sharpness settings issues, but a new A01 revision was coming out soon and the problems should be fixed. I decided to contact Dell to see if there was any way to guarantee the revision if I placed an order - strictly for information. After dealing with several reps, I finally decided it was going to be impossible to get the guarantee I wanted, and started looking for the next best choice. After telling each rep that I DID NOT want to make a purchase (some were VERY pushy), one of them called me back after midnight to ask me once again if I'd place an order. I was polite, but definitely not pleased. Considering the screw up, I figured I'd contact Dell, let them know what happened, and see if they could finally just give me the information I wanted. After five calls, 3+ hours wasted on the phone, and being bounced to every Dell department known to humanity, I finally got some kind of Accessories department in Texas, and the poor rep agreed to hand me over to a manager. It took another 3-4 days of corresponding with the manager, but they agreed to knock the price down $100 for me ($699 to $599), and I made a purchase.
So why am I not happy? Well, after so much time wasted for one stupid monitor...
-I received an A00 revision (with the known issues), and can only exchange it for a refurbished unit if they deem it defective (it's not defective, it just has some known firmware issues that no one's happy with at that price; I'm also not happy with the thought of being monitorless for a week)
-The 2408WFP came down to $599 on the website a few days after I bought it, probably to clear out A00 stock. I gained... nothing?
What about the rest of you?
Facebook
Twitter