What are the odds of identical defects in the same board?

[tviceman]

Ordered 2 Asrock Z87E-ITX mini-ITX boards 3 weeks apart from one another, both boards are exhibiting this problem: memory sticks will not work in slot 1 of either board but both sticks work in slot 2. Happens whether or not both memory slots are populated or only 1 stick of ram is installed. Memory was working perfectly fine when pulled from Asus motherboard.

Am I just extremely unlucky or is there some extremely weird compatibility issue going on or am I missing something else?

 

[Kenmitch]

2 sticks = ? boot loop? or ???

Not sure what you've tried yet?

Boot with 1 stick and setup memory to spec > shut down > install other stick?

Bump memory voltage up a little?

Compatibility list looks pretty big. http://www.asrock.com/mb/Intel/Z87E-ITX/?cat=Memory

 

[tviceman]

Not sure what you've tried yet?

Boot with 1 stick and setup memory to spec > shut down > install other stick?

Bump memory voltage up a little?

Compatibility list looks pretty big. http://www.asrock.com/mb/Intel/Z87E-ITX/?cat=Memory

I haven't tried anything other than what I said. Both sticks were detected at the same time in prior ASUS board. Only ram slot #2 on both boards will detect stick. Slot 1 will not detect stick on either board regardless if slot 2 is populated or not.

I have team vulcan memory sticks, which while the exact model is not on the list, plenty of team modules are listed.

 

[Berliner]

How far apart are the serial numbers?

Maybe a newer revision will fix it, but tbh I think it is VERY likely that the same boards will have the same incompatiblities.

 

[Kenmitch]

I haven't tried anything other than what I said. Both sticks were detected at the same time in prior ASUS board. Only ram slot #2 on both boards will detect stick. Slot 1 will not detect stick on either board regardless if slot 2 is populated or not.

I have team vulcan memory sticks, which while the exact model is not on the list, plenty of team modules are listed.

When you try to boot with 2 sticks what happens?

Booting with 1 stick and setting to spec before adding the second stick wouldn't take much effort to try. Possibly bumping voltage up a tic or two wouldn't hurt either.

 

[tviceman]

When you try to boot with 2 sticks what happens?

Boots as if only 1 stick is installed in working slot. I will try setting to spec to see what happens. Thanks.

EDIT: The first board actually gives me an error message (when two sticks are installed) saying error detected with memory slot A. The second board gives no error message.

 

[Ketchup]

Have you updated the BIOS on either one? BIOS 2.10 says it improves memory compatibility on this board.

 

[tviceman]

Have you updated the BIOS on either one? BIOS 2.10 says it improves memory compatibility on this board.

No I have not, I will look and update if its older, thanks for the tip.

 

[tviceman]

2 sticks = ? boot loop? or ???

Not sure what you've tried yet?

Boot with 1 stick and setup memory to spec > shut down > install other stick?

Bump memory voltage up a little?

Compatibility list looks pretty big. http://www.asrock.com/mb/Intel/Z87E-ITX/?cat=Memory

Wow Kenmitch thank you so much. It's working now. I manually set the voltage and both sticks are now detected. Thank you so much. Such an easy fix I wish I would have been a little more patient before RMAing, ordering new boards, etc. Thanks again.