What an upsetting situation with service shop...

[Icanoutsmokeany1]

I took my bike into a local shop, Calabazas Cyclery, for a few repairs I can't do myself (new stem, cranks, etc.) that require a cup press. The owner told me he was booking for Wednesday pick ups (this was on a Sunday) and that it should be ready by then. I call today and find out the shop is going to be closed until Saturday because they went to Interbike in Vegas, they left this info on their message machine.

I have no problem with this, but they should have told me that my primary mode of work transport would not be ready until SATURDAY.

Do I have a right to be upset and ask for a discount on labor for this? I don't want to seem rude, but they aren't even there right now and my bike will def. be locked down until Saturday.

 

[kaizersose]

the owner lied to you.

there is no way he didnt know his shop was going to be closed in three days. you should get 50% at least.

 

[ch33zw1z]

you should receive something in compensation no doubt...

 

[acemcmac]

Originally posted by: kaizersose
the owner lied to you.

there is no way he didnt know his shop was going to be closed in three days. you should get 50% at least.

agreed.

 

[Steve]

BBB

 

[archiloco]

yeah, if he mislead you just so you would get the service done there

 

[Icanoutsmokeany1]

Originally posted by: kaizersose
the owner lied to you.

there is no way he didnt know his shop was going to be closed in three days. you should get 50% at least.

You PLAN for trade shows, which is why I am upset. If he had an ill family memory or emergency and had to close shop I'd understand. He basically booked an appointment he couldn't handle. If I knew it would take a week to get my bike I could have taken it to one of the other ten shops in the San Jose area.

 

[DurocShark]

Originally posted by: Icanoutsmokeany1

Originally posted by: kaizersose
the owner lied to you.

there is no way he didnt know his shop was going to be closed in three days. you should get 50% at least.

You PLAN for trade shows, which is why I am upset. If he had an ill family memory or emergency and had to close shop I'd understand. He basically booked an appointment he couldn't handle. If I knew it would take a week to get my bike I could have taken it to one of the other ten shops in the San Jose area.

Which is why he didn't tell you.

 

[Jawo]

I would ask for a substantial discount and possibly report him to the BBB as well. He flat out lied to you and should be punished!

 

[oboeguy]

That's bad business. Complain, but not until you have your bike in your hands. Then don't go back if they don't do right by you to make-up for their screw-up.

A propos, anybody else waiting excitedly for Interbike reports?

 

[JeffreyLebowski]

get the bike back first and ask for a discount since he screwed you over if he says no, say thank you. Then kick him in the nuts as hard as you can and ride like hell.

 

[Icanoutsmokeany1]

Originally posted by: oboeguy
That's bad business. Complain, but not until you have your bike in your hands. Then don't go back if they don't do right by you to make-up for their screw-up.

A propos, anybody else waiting excitedly for Interbike reports?

I can't wait to see what becomes of the BMX scene at interbike, should be exciting.

I am huge into BMX and the shop I went to is known to be good, but had I know he'd be at Interbike and I have to now borrow a friends bike to commute or walk I'd probably had waited for the work to be done, which incidentally wasn't 100% necessary, but more of a treat for myself, which makes this even more frustrating.

 

[funboy6942]

Got a back up bike for situations such as this? If not yeah I would agree with everyone and maybe pick up a cheap one to use if this happens again.

 

[Icanoutsmokeany1]

Originally posted by: funboy42
Got a back up bike for situations such as this? If not yeah I would agree with everyone and maybe pick up a cheap one to use if this happens again.

I've got a couple BMX bikes at home and can easily get a ride with my roommate, but I like the exercise I get riding to and from work and this is my main bike. I am just mad because I was soooo excited to get it today and now I have to wait until after Friday night, which is when I wanted to go to Santa Cruz to ride trails.