NewSilkTurtle
Senior member
I've just reinstalled Windows 2000 for the third time. The modem, U.S. Robotics 3CR5699A, is brand new and was working fine in the previous installation but now every time I get an update or patch from Windows Update, and sometimes even when no changes are made to the system, upon restarting it finds a new modem and then tells me that the driver doesn't exist, even though I point to the folder where the driver is (C:\USR). This has happened 4 times so far....
So I remove the modem using the Device Manager, then shut down and open the box and take the modem out of the slot, then start the machine up and make sure there's no modem listed in the Phone and Modem Options or anywhere else and if there is I remove it and restart the machine. (This last time I also deleted the whole C:\USR folder, emptied the recycle bin, edited all reference to this modem from the registry and defragged C: before going any farther.) Then I run the driver CD as instructed in the USR manual and then shut down and put the modem back in the slot and start up the machine and it finds the new hardware again. And then I install the drivers - not from the CD but the latest driver that I downloaded - and then it works, but I won't trust it to continue working beyond the next Windows Update, if that long!
This last time was especially trying because when I clicked the driver package and the WinZip window opened and I clicked "Unzip now" it said I do not have WinZip installed, even though I did, and it's a registered copy.... So I uninstalled WinZip, shut down the machine, turned it back on, reinstalled WinZip, unzipped the driver files and then I had a working modem again, but only after having to tweak the "settings", which never needed to be done before, and now I'm connected at about half the speed I was getting before. Sometimes when I dial up and get connected at a lower-than-normal speed I will disconnect and redial and get a faster connection (is this the ISP's issue or is it my machine?) but this time I didn't dare disconnect for fear I wouldn't be able to get connected again.
I got a big surprise after one of the previous attempts when I rebooted and Win2K started up without my video driver and proceeded to "find" and install EVERY piece of hardware all over again, and then I had to reinstall the video driver, and then the modem STILL wouldn't work. I've never seen anything like this and I thought the computer had gone nuts and was dying! 😕
Like I said, sometimes I don't even have to get a Windows Update for this goofy system to find "new hardware" upon being started up. Can someone please tell me what in blazes is going on and how to KEEP the modem working? 😕
To top it all of, I can't log in with my usual ID here for some reason and although I keep requesting my lost password nobody responds, so I had to make this new ID. For details about my computer please go to http://www.anandtech.com/mysystemrig.html?rigid=15781 and keep in mind I don't have Windows 98 installed anymore but since I cannot log in with that ID, I cannot edit anything there.
Thanks in advance for any help.
So I remove the modem using the Device Manager, then shut down and open the box and take the modem out of the slot, then start the machine up and make sure there's no modem listed in the Phone and Modem Options or anywhere else and if there is I remove it and restart the machine. (This last time I also deleted the whole C:\USR folder, emptied the recycle bin, edited all reference to this modem from the registry and defragged C: before going any farther.) Then I run the driver CD as instructed in the USR manual and then shut down and put the modem back in the slot and start up the machine and it finds the new hardware again. And then I install the drivers - not from the CD but the latest driver that I downloaded - and then it works, but I won't trust it to continue working beyond the next Windows Update, if that long!
This last time was especially trying because when I clicked the driver package and the WinZip window opened and I clicked "Unzip now" it said I do not have WinZip installed, even though I did, and it's a registered copy.... So I uninstalled WinZip, shut down the machine, turned it back on, reinstalled WinZip, unzipped the driver files and then I had a working modem again, but only after having to tweak the "settings", which never needed to be done before, and now I'm connected at about half the speed I was getting before. Sometimes when I dial up and get connected at a lower-than-normal speed I will disconnect and redial and get a faster connection (is this the ISP's issue or is it my machine?) but this time I didn't dare disconnect for fear I wouldn't be able to get connected again.
I got a big surprise after one of the previous attempts when I rebooted and Win2K started up without my video driver and proceeded to "find" and install EVERY piece of hardware all over again, and then I had to reinstall the video driver, and then the modem STILL wouldn't work. I've never seen anything like this and I thought the computer had gone nuts and was dying! 😕
Like I said, sometimes I don't even have to get a Windows Update for this goofy system to find "new hardware" upon being started up. Can someone please tell me what in blazes is going on and how to KEEP the modem working? 😕
To top it all of, I can't log in with my usual ID here for some reason and although I keep requesting my lost password nobody responds, so I had to make this new ID. For details about my computer please go to http://www.anandtech.com/mysystemrig.html?rigid=15781 and keep in mind I don't have Windows 98 installed anymore but since I cannot log in with that ID, I cannot edit anything there.
Thanks in advance for any help.
