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What a manager will do to keep a customer...

DainBramaged

DainBramaged

Lifer
I work at this restaurant called Max & Erma's. Think Chili's or Friday's... Either way, I was working tonight and we got slammed. I had lined up eight of my plates for delivery to a customers table (their were eight people at that table) I ran out and took them refills and next thing I know one of them is missing. This asshole waiter decided that he couldn't wait and took it. The manager told me to take the food out to the customers minus the one plate. I did so and the guy was pissed. He asked for a manager despite me trying to make it all good. He ripped the mananger a new asshole and then asked her what she was going to do about it. The manager was trying to play food prepper, bartender and customer satifaction manager all at the same time. To get rid of him she bought the whole table dessert.

All seemed fine and good until ten minutes later he wanted to see her again at which point he bitched her out about my service. Thankfully, she stood up for me to him but she still decided to give the table $30 in gift certificates. I thought this was really stupid and told her so later. She gave me this knowing smile and told me that all of the gift certificates were for a different store. I found this greatly amusing.

I hope that asshole comes into our store and orders a whole bunch of food and expects to use his gift certificates only to find out that they were for a different store. I will feel very justified.

Oh and..../end rant against assholes who milk every situation for all that is possible
 
PLEASE tell me about it. I deal with these scum everyday. They only complain to get comps and free stuff.
 
Originally posted by: bradruth
Originally posted by: DainBramaged
Originally posted by: bradruth
Helluva manager you've got there...is she hot?
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Heh, I wish. She is about 250 lbs however, she is awesome!
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Maybe you should hit it anyway. Sounds like a keeper (sans the poundage).
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He can help her burn off the excess. Pound her multiple times daily
 
Originally posted by: isekii
Originally posted by: bradruth
Originally posted by: DainBramaged
Originally posted by: bradruth
Helluva manager you've got there...is she hot?
Click to expand...

Heh, I wish. She is about 250 lbs however, she is awesome!
Click to expand...

Maybe you should hit it anyway. Sounds like a keeper (sans the poundage).
Click to expand...

He can help her burn off the excess. Pound her multiple times daily
Click to expand...

Everybody wins!
 
I got to see someone try that when I was on vacation in NC. We were next to a party of eight preppie/yuppie types who had finished their dinner and when the check came one of them asked for the manager. He tells the manager that they weren't satisfied because - get this - the complimentary hushpuppies were overcooked. To prove it, the guy picks one up and drops it from about two feet onto the table. 😕

The guy says "something needs to be done here because our meal wasn't satisfactory". The manager looks around the table and says your plates look pretty empty, and you didn't mention anything earlier, so I'm not adjusting your bill. The guy starts sputtering about how they come there on vacation every year and spend hundreds of dollars, and they aren't ever coming back if the manager doesn't adjust the bill.

The manager thanked them for coming and repeated that he wasn't going to adjust the bill, he hoped they would come back in the future, and walked away.
 
I completely abhor people who are like this. Your manager is one very patient woman. I honestly don't understand why customers try to threaten us with the "I'm never coming back if..." bit because, in all honesty, things would be better if they DIDN'T come back. And it seems like 95% of the time, they always implement "time-overexaggeration" when complaining about how long they've been coming to said restaurant/store/etc. I work in a pharmacy and some lady was complaining about something or other and that she had never had a problem until now..in the ten years that she's been coming to our store. Only problem is...our store's only been open for about 5 years. 😕 When we told her that...she shut up nice and good. 😀 anyway, (a-hole) customers suck. the end.

Cheers,
KiM
 
Well, the guy who didn't get is food isn't to blame, its the idiot that took your plate, why aren't you bitching about him/her?
 
"The worst customers are the ones who have to remind you that they spend 'hundreds of dollars' at your business."

The manager at my first retail job, and honestly speaking, the best one I've worked under - real leader - bends over backward to satisfy customers, yet they still ream him in the ass. The regulars are cool about it, though.
 
I think the only time I ever complained about anything was when I got a hamburger from a fast food place then got home only to discover that there was no actual burger in between the buns. Even then I didn't bitch. I just went back and we had a little laugh about it.

Some people just think that the world owes them something and that a mistake is worth money for them.
 
I choose not to complain, because,I fear repercussions.

Thus, I've come to expect less than perfection.

I've also had lotsa family (everyone except myself it seems) working in the food industry at one point or another in their lives so I'm sensitive to the behind the scenes stuff, which further contributes to the fear of repercussions.

/edit:

Oh, and I think it was a righteous complaint about all meals but one coming out on time. Especially given the fact that another waiter screwed it up for ya. Basically it screws up the whole evening. It's a different story if one person is a soab who got their meal and it was too cooked/not cooked enough, and wants to send it back etc... but even then...

Anyway, I just wish waiters / management would be proactive about this stuff, "sorry we 'f-d up, we're going to comp that meal for you and give you a free dessert", etc. I've been to a few places where that's happened, and most of them are still in business. 😉
 
Originally posted by: Fingolfin269
I think the only time I ever complained about anything was when I got a hamburger from a fast food place then got home only to discover that there was no actual burger in between the buns. Even then I didn't bitch. I just went back and we had a little laugh about it.

Some people just think that the world owes them something and that a mistake is worth money for them.
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These are the same people who dump a cup of coffee in their own lap and then sue mcdonalds.

People make mistakes. And they were at a burger/chili's style place, not le pompous-french-richy-richy restuarant, did they expect a shoe shine with their fries or something? Those bloated cheapass hogs need to get over themselves.

I used to work waitstaff, and I know how damn hard those waitresses work.
 
At the pizza shop, if we make mistakes, we try to deal with them before the customer complains... "sorry your pizza took so long, we're a little backed up. I threw in a free small pizza for the wait" or something like that. Generally by admitting your own mistake, the customer doesn't get the chance to get mad and is pacified more easily with something of little value. Once a customer starts raising their voice or swears at one of us about a mistake - too bad... we're not giving them a gift certificate because that would only encourage them to come back.
 
Originally posted by: UnoSigmaPi
Originally posted by: Mill
PLEASE tell me about it. I deal with these scum everyday. They only complain to get comps and free stuff.
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I agree 100%
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I use to work at Ed Debevic's, and that sh!t rarely worked. I think they people that came in knew they were there to have a good time, and shoot the schtuff with the waiter, or whoever was around.
 
Originally posted by: Fingolfin269
I think the only time I ever complained about anything was when I got a hamburger from a fast food place then got home only to discover that there was no actual burger in between the buns.
Click to expand...

Same thing happened to me at McDonalds. But it was obvious they did it on purpose because I was like the last car to go through the drivethru before closing. I had to go back and bang on the window. They were complete dicks about it, and if I remember correctly, it ended with him threatening to kick my ass, my telling him to get his ass out of the window so we could throw down, and me throwing the damn burger at him!
 
I hate those people. When I am not satisfied with the food, I let the waiter(ess) know but I never undertip him/her because s/he is not the one cooking it. If s/he finds it necessary, s/he can let the manager know.
To the OP, did they tip you at all or not?
 
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