What a ******* d!ck

jamesbond007

Diamond Member
Dec 21, 2000
5,280
0
71
He's the type of ass that will be saught after and harassed by the public for years. He can only hope he won't be murdered in cold blood for revenge.
 

PHiuR

Diamond Member
Apr 24, 2001
9,539
2
76
all he had to do was get on the phone to tell him how to do the maneuver...
 
Jun 27, 2005
19,216
1
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I don't understand the OP... Why be mad at the 911 operator(s)? The guy was hysterical. He totally lost his mind. They were trying to calm the guy down and give him intructions. What else can a guy do over the phone?

If the caller would have calmed down and listened to the 911 operator(s) he might have been able to save her. What fool doesn't know the Heimlich?



Edit: I listened to the recording before I read the link... The 911 guy is a dick. But that doesn't change the fact that the the guy on the other end of the phone was hysterical and failed to do anything to save his GF.

The first 911 operator was trying to give him instructions and he kept hanging up.
 

Mill

Lifer
Oct 10, 1999
28,558
3
81
Originally posted by: Whoozyerdaddy
I don't understand the OP... Why be mad at the 911 operator(s)? The guy was hysterical. He totally lost his mind. They were trying to calm the guy down and give him intructions. What else can a guy do over the phone?

If the caller would have calmed down and listened to the 911 operator(s) he might have been able to save her. What fool doesn't know the Heimlich?

But her supervisor Dave Cook, who in the past has been disciplined for sleeping on duty, said "I am not getting on with a hysterical caller."

The report says Cook dropped the phone receiver onto the desk and said, "See, he's not listening."

The investigation also shows Cook laughingly said after the woman died, ?Another one bites the dust," and "I guess she bit off more than she can chew.?

Cook...was found sleeping on the job again the day after the incident.

They did not try to give him instructions until several minutes into the call. Additionally, they did not dispatch rescue in a very timely manner because the dispatcher was "not trained in that" and the Supervisor was either sleeping or didn't give a flying fvck.
 
Jun 27, 2005
19,216
1
61
Originally posted by: Mill
Originally posted by: Whoozyerdaddy
I don't understand the OP... Why be mad at the 911 operator(s)? The guy was hysterical. He totally lost his mind. They were trying to calm the guy down and give him intructions. What else can a guy do over the phone?

If the caller would have calmed down and listened to the 911 operator(s) he might have been able to save her. What fool doesn't know the Heimlich?

But her supervisor Dave Cook, who in the past has been disciplined for sleeping on duty, said "I am not getting on with a hysterical caller."

The report says Cook dropped the phone receiver onto the desk and said, "See, he's not listening."

The investigation also shows Cook laughingly said after the woman died, ?Another one bites the dust," and "I guess she bit off more than she can chew.?

Cook...was found sleeping on the job again the day after the incident.

They did not try to give him instructions until several minutes into the call. Additionally, they did not dispatch rescue in a very timely manner because the dispatcher was "not trained in that" and the Supervisor was either sleeping or didn't give a flying fvck.

See my edit
 

theeedude

Lifer
Feb 5, 2006
35,787
6,197
126
Hasn't this guy seen those Royal Bank of Scottland commercials where the Scottish guy gives a Heimlich to another dude? Less talk, more action.
 

AznAnarchy99

Lifer
Dec 6, 2004
14,695
117
106
Originally posted by: Whoozyerdaddy
I don't understand the OP... Why be mad at the 911 operator(s)? The guy was hysterical. He totally lost his mind. They were trying to calm the guy down and give him intructions. What else can a guy do over the phone?

If the caller would have calmed down and listened to the 911 operator(s) he might have been able to save her. What fool doesn't know the Heimlich?



Edit: I listened to the recording before I read the link... The 911 guy is a dick. But that doesn't change the fact that the the guy on the other end of the phone was hysterical and failed to do anything to save his GF.

The first 911 operator was trying to give him instructions and he kept hanging up.

All the operator is saying is do the heimlich but she isnt even saying how.
 
Jun 27, 2005
19,216
1
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Originally posted by: AznAnarchy99
Originally posted by: Whoozyerdaddy
I don't understand the OP... Why be mad at the 911 operator(s)? The guy was hysterical. He totally lost his mind. They were trying to calm the guy down and give him intructions. What else can a guy do over the phone?

If the caller would have calmed down and listened to the 911 operator(s) he might have been able to save her. What fool doesn't know the Heimlich?



Edit: I listened to the recording before I read the link... The 911 guy is a dick. But that doesn't change the fact that the the guy on the other end of the phone was hysterical and failed to do anything to save his GF.

The first 911 operator was trying to give him instructions and he kept hanging up.

All the operator is saying is do the heimlich but she isnt even saying how.

Yeah, but the guy is hysterical... She's asking him if he knows how to do it but he's not making any sense on the other end of the phone and he's hanging up. Toward the end she finally realizes that the guy doesn't know how to do it and she tries to tell him how. But even then he's still a basket case and he's not giving coherent answers.

Listening to the recording of the call, it's hard to see how you lay this at the feet of the 911 operator. I admit the comments of the supervisor are totally out of line. He should be fired for saying those things. But I don't see how you can blame the 911 operator after listening to the call.
 

Mill

Lifer
Oct 10, 1999
28,558
3
81
Originally posted by: Whoozyerdaddy
Originally posted by: AznAnarchy99
Originally posted by: Whoozyerdaddy
I don't understand the OP... Why be mad at the 911 operator(s)? The guy was hysterical. He totally lost his mind. They were trying to calm the guy down and give him intructions. What else can a guy do over the phone?

If the caller would have calmed down and listened to the 911 operator(s) he might have been able to save her. What fool doesn't know the Heimlich?



Edit: I listened to the recording before I read the link... The 911 guy is a dick. But that doesn't change the fact that the the guy on the other end of the phone was hysterical and failed to do anything to save his GF.

The first 911 operator was trying to give him instructions and he kept hanging up.

All the operator is saying is do the heimlich but she isnt even saying how.

Yeah, but the guy is hysterical... She's asking him if he knows how to do it but he's not making any sense on the other end of the phone and he's hanging up. Toward the end she finally realizes that the guy doesn't know how to do it and she tries to tell him how. But even then he's still a basket case and he's not giving coherent answers.

Listening to the recording of the call, it's hard to see how you lay this at the feet of the 911 operator. I admit the comments of the supervisor are totally out of line. He should be fired for saying those things. But I don't see how you can blame the 911 operator after listening to the call.

I think you are missing a key point. It is the 911 operator's JOB to deal with hysterical people in an emergency. It wasn't like this guy called GEICO and was asking for help. He called a place where people's JOB is to provide him with information and assistance WHILE they are hysterical or fairly crazy. That's why they are supposed to be well trained (obviously an issue in this case). I wasn't even blaming the 911 operator anyway -- I was blaming the Supervisor. I cannot fault her much for being untrained -- that sounds like a management and supervisory issue.

That being said, she still did a piss poor job of calming him down or relaying the instructions.
 

KLin

Lifer
Feb 29, 2000
30,223
568
126
911 dispatchers are trained to calm people down. It doesn't seem like the dispatcher or even the supervisor were competent enough to calm the guy down enough to tell him step by step how to perform the heimlich.
 
Jun 27, 2005
19,216
1
61
Originally posted by: Mill
Originally posted by: Whoozyerdaddy
Originally posted by: AznAnarchy99
Originally posted by: Whoozyerdaddy
I don't understand the OP... Why be mad at the 911 operator(s)? The guy was hysterical. He totally lost his mind. They were trying to calm the guy down and give him intructions. What else can a guy do over the phone?

If the caller would have calmed down and listened to the 911 operator(s) he might have been able to save her. What fool doesn't know the Heimlich?



Edit: I listened to the recording before I read the link... The 911 guy is a dick. But that doesn't change the fact that the the guy on the other end of the phone was hysterical and failed to do anything to save his GF.

The first 911 operator was trying to give him instructions and he kept hanging up.

All the operator is saying is do the heimlich but she isnt even saying how.

Yeah, but the guy is hysterical... She's asking him if he knows how to do it but he's not making any sense on the other end of the phone and he's hanging up. Toward the end she finally realizes that the guy doesn't know how to do it and she tries to tell him how. But even then he's still a basket case and he's not giving coherent answers.

Listening to the recording of the call, it's hard to see how you lay this at the feet of the 911 operator. I admit the comments of the supervisor are totally out of line. He should be fired for saying those things. But I don't see how you can blame the 911 operator after listening to the call.

I think you are missing a key point. It is the 911 operator's JOB to deal with hysterical people in an emergency. It wasn't like this guy called GEICO and was asking for help. He called a place where people's JOB is to provide him with information and assistance WHILE they are hysterical or fairly crazy. That's why they are supposed to be well trained (obviously an issue in this case). I wasn't even blaming the 911 operator anyway -- I was blaming the Supervisor. I cannot fault her much for being untrained -- that sounds like a management and supervisory issue.

That being said, she still did a piss poor job of calming him down or relaying the instructions.

It's just my opinion. I listened to the call and I don't see how you blame the operators for the woman's death. The guy was hysterical and hanging up. There are some people that you just can't calm down. I believe this was one of those guys.

Like I said, just my opinion. I'm sorry the woman died. But I don't know how you blame the 911 operators.

BTW, the guy did eventually give the Heimlich (or so he said over the phone) but he was unable to dislodge the blockage. A lot of things went wrong on that call... But I wouldn't blame the 911 operators for the woman's death.
 

yhelothar

Lifer
Dec 11, 2002
18,409
39
91
Originally posted by: Whoozyerdaddy
Originally posted by: Mill
Originally posted by: Whoozyerdaddy
Originally posted by: AznAnarchy99
Originally posted by: Whoozyerdaddy
I don't understand the OP... Why be mad at the 911 operator(s)? The guy was hysterical. He totally lost his mind. They were trying to calm the guy down and give him intructions. What else can a guy do over the phone?

If the caller would have calmed down and listened to the 911 operator(s) he might have been able to save her. What fool doesn't know the Heimlich?



Edit: I listened to the recording before I read the link... The 911 guy is a dick. But that doesn't change the fact that the the guy on the other end of the phone was hysterical and failed to do anything to save his GF.

The first 911 operator was trying to give him instructions and he kept hanging up.

All the operator is saying is do the heimlich but she isnt even saying how.

Yeah, but the guy is hysterical... She's asking him if he knows how to do it but he's not making any sense on the other end of the phone and he's hanging up. Toward the end she finally realizes that the guy doesn't know how to do it and she tries to tell him how. But even then he's still a basket case and he's not giving coherent answers.

Listening to the recording of the call, it's hard to see how you lay this at the feet of the 911 operator. I admit the comments of the supervisor are totally out of line. He should be fired for saying those things. But I don't see how you can blame the 911 operator after listening to the call.

I think you are missing a key point. It is the 911 operator's JOB to deal with hysterical people in an emergency. It wasn't like this guy called GEICO and was asking for help. He called a place where people's JOB is to provide him with information and assistance WHILE they are hysterical or fairly crazy. That's why they are supposed to be well trained (obviously an issue in this case). I wasn't even blaming the 911 operator anyway -- I was blaming the Supervisor. I cannot fault her much for being untrained -- that sounds like a management and supervisory issue.

That being said, she still did a piss poor job of calming him down or relaying the instructions.

It's just my opinion. I listened to the call and I don't see how you blame the operators for the woman's death. The guy was hysterical and hanging up. There are some people that you just can't calm down. I believe this was one of those guys.

Like I said, just my opinion. I'm sorry the woman died. But I don't know how you blame the 911 operators.

BTW, the guy did eventually give the Heimlich (or so he said over the phone) but he was unable to dislodge the blockage. A lot of things went wrong on that call... But I wouldn't blame the 911 operators for the woman's death.

I'd personally say the 911 operator was pretty damn incompetent on the call. She wasn't exactly helpful by wasting time repeating heimlich manuveur and asking medical history questions. She should've right away gave him instructions for the manuveur once she knew he doesn't know how to perform it, and told him to keep doing it until the food dislodges. It's pretty painful to listen to the call.
:thumbsdown:
 

BrownTown

Diamond Member
Dec 1, 2005
5,314
1
0
who, the boyfriend or the supervisor?

Honeslty, I'm listening it to it now and by far the most competant person so far has been the supervisor. The boyfriend is completey hysterical and freaked out. The operator just seems pretty useless, she keeps saying do the himleich maneuver, but never tells him what that is whereas the supervisor tells him what it is nearly as soon as he gets on. TBH it sounds just like the women inhaled a piece of steak and the guy tried to save her be he couldn't do anything either due to not understand what he was supposed to do or simply that the piece of steak was too far lodged in her throat. It doesn't really seems like there is anything the supervisor could have done to help the woman, what they needed was somebody at the scene and she was dead before anybody got there, they explain what to do, he said he did it wtf else are they suppsoed to do? The only bad thing here is stuff that happened AFTER the women was already dead (like the retadrd "another one bites the dust" remark and sleeping at the job). I would say that this story is mostly just media senstionalism, if you want to disagree that fine, but listen to the whole conversation first before you make some retarded post calling for this dudes head or something.

I think its just whever someone dies people try to look for a reason or try to blame someone, but honestly someones bad things jsut happen and there is NOTHING anybody could do. Maybe a trained professional could help here, but you are brain dead within minutes of losing oxygen supply, and we already know she was dead when they showed up. The guy freaked out, thats understandable, the woman trying to help probably should have explained the himlich maneuver earlier, but its always easy to say that in handsight. The supervisor also could have taken over sooner, but again, hindsight is 20/20, and in the end he did what they said and still could not dislodge the obstruction so it wouldn't have mattered anyways.
 

Eli

Super Moderator | Elite Member
Oct 9, 1999
50,419
8
81
Whoa.

How the fsck did that guy get that job? :|
 

Fullmetal Chocobo

Moderator<br>Distributed Computing
Moderator
May 13, 2003
13,704
7
81
That is a horrible situation to be in. I'm going to hang this up for co-workers to read.
<-- dispatcher
 

yhelothar

Lifer
Dec 11, 2002
18,409
39
91
Originally posted by: BrownTown
who, the boyfriend or the supervisor?

Honeslty, I'm listening it to it now and by far the most competant person so far has been the supervisor. The boyfriend is completey hysterical and freaked out. The operator just seems pretty useless, she keeps saying do the himleich maneuver, but never tells him what that is whereas the supervisor tells him what it is nearly as soon as he gets on. TBH it sounds just like the women inhaled a piece of steak and the guy tried to save her be he couldn't do anything either due to not understand what he was supposed to do or simply that the piece of steak was too far lodged in her throat. It doesn't really seems like there is anything the supervisor could have done to help the woman, what they needed was somebody at the scene and she was dead before anybody got there, they explain what to do, he said he did it wtf else are they suppsoed to do? The only bad thing here is stuff that happened AFTER the women was already dead (like the retadrd "another one bites the dust" remark and sleeping at the job). I would say that this story is mostly just media senstionalism, if you want to disagree that fine, but listen to the whole conversation first before you make some retarded post calling for this dudes head or something.

I think its just whever someone dies people try to look for a reason or try to blame someone, but honestly someones bad things jsut happen and there is NOTHING anybody could do. Maybe a trained professional could help here, but you are brain dead within minutes of losing oxygen supply, and we already know she was dead when they showed up. The guy freaked out, thats understandable, the woman trying to help probably should have explained the himlich maneuver earlier, but its always easy to say that in handsight. The supervisor also could have taken over sooner, but again, hindsight is 20/20, and in the end he did what they said and still could not dislodge the obstruction so it wouldn't have mattered anyways.

Totally agreed. The supervisor definitely dealed with the situation much better than the useless operator.
And the fact that he sleeps on the job clearly has nothing to do with the boyfriend's situation.
I mean, I don't think he deserves his job with his whole attitude, but it's clearly added for media sensationalism.
 

Mill

Lifer
Oct 10, 1999
28,558
3
81
Originally posted by: BrownTown
who, the boyfriend or the supervisor?

Honeslty, I'm listening it to it now and by far the most competant person so far has been the supervisor. The boyfriend is completey hysterical and freaked out. The operator just seems pretty useless, she keeps saying do the himleich maneuver, but never tells him what that is whereas the supervisor tells him what it is nearly as soon as he gets on. TBH it sounds just like the women inhaled a piece of steak and the guy tried to save her be he couldn't do anything either due to not understand what he was supposed to do or simply that the piece of steak was too far lodged in her throat. It doesn't really seems like there is anything the supervisor could have done to help the woman, what they needed was somebody at the scene and she was dead before anybody got there, they explain what to do, he said he did it wtf else are they suppsoed to do? The only bad thing here is stuff that happened AFTER the women was already dead (like the retadrd "another one bites the dust" remark and sleeping at the job). I would say that this story is mostly just media senstionalism, if you want to disagree that fine, but listen to the whole conversation first before you make some retarded post calling for this dudes head or something.

I think its just whever someone dies people try to look for a reason or try to blame someone, but honestly someones bad things jsut happen and there is NOTHING anybody could do. Maybe a trained professional could help here, but you are brain dead within minutes of losing oxygen supply, and we already know she was dead when they showed up. The guy freaked out, thats understandable, the woman trying to help probably should have explained the himlich maneuver earlier, but its always easy to say that in handsight. The supervisor also could have taken over sooner, but again, hindsight is 20/20, and in the end he did what they said and still could not dislodge the obstruction so it wouldn't have mattered anyways.

Why can't you folks see the big picture? He's supposed to be better trained and more competent since he is a supervisor. He SHOULD be dealing with hysterical callers if his poorly trained operator cannot. Isn't that his fvcking job? He didn't get on the line until almost 5 minutes into it all.

Hindsight is 20/20? This guy is my neighbor feeding my dog and didn't give him enough. This is a TRAINED PROFESSIONAL that could not or would not do the job he is assigned. And to boot, he was callous and apparently apathetic (sleeping on the job). WTF should someone be in that position if they don't want to deal with hysterical callers or those in an emergency. He doesn't work for Dell -- he works for 911 and is a supervisor. This operator obviously did not have correct training (that he was probably supposed to provide).

I think it is hindsight for you to sit back and judge the boyfriend. Have you ever set there and watched your fiancé choke to death? I'm sure you'd remain real stoic, pal.

Finally, there was no one at the scene because the operator wasn't trained in doing an emergency dispatch, and ole Cookie was over there sleeping because "I don't want to talk with a hysterical caller."

My God, the apathy of some folks (including yourself). I'm trying not to be sanctimonious, but don't get a goddamn life or death job that requires training and crisis management if you are an inept fool and a callous son of a bitch. Is that too much to ask? That someone have a modicum of dignity and intelligence in an important job that I fvcking pay for? I've seen people flip out over a CSR at Best Buy or Dell -- or a shipping company like UPS/Fedex) for 1/1000 of what this prick did.

Some of you need a dose of perspective. Imagine that was you and your fiance was choking. Look, I'm not denying that the caller didn't sound like the brightest guy, but I'm sure many of us would look like complete morons if we were watching a loved one die and we went into shock or didn't have the ability to help. Some of you need humanity, and the rest need perspective. Imagine how easily things could have been different if the staff had been competent, well trained, compassionate, and receptive to helping instead of acting like fools. Perhaps they'd be getting a medal right now for saving someone's life.