Western Digital's RMA

[Anubis]

anyone know how this is. or have any expirence with them. im going to have to shortly and i could use a heads up

 

[onza]

easy easy easy

🙂

 

[Dragnov]

Done it twice, no problems here.

 

[tcsenter]

What's to know? They give you plenty of time after authorizing the RMA to get the package in the mail. Follow their instructions, package the drive well and inside an antistatic bag.

 

[Anubis]

ok cool. i was just wounderin cause ive heard that some companies RMA can be rough

 

[Smolek]

Just sent a drive back a few months ago and it was very easy.

 

[Kevin]

Will they send you a replacement drive then you send out the defective one? (If they require a deposit, thats fine with me) Or do they have to inspect and attempt repair on the RMA'd device?

 

[Anubis]

also how long does it usially take?

 

[Smolek]

They offer two methods you can choose from

1) Basic - You ship the drive to them, when they receive it they then send out the new one.

2) Advanced - You provide a CC # (for collateral) and they will ship you a replacement drive and all you do is ship the bad one (at your cost) in the packaging they sent.

I used #2 and it only took about 2 weeks from calling it in to arrival of the new one

 

[Aves]

Originally posted by: Smolek
They offer two methods you can choose from

1) Basic - You ship the drive to them, when they receive it they then send out the new one.

2) Advanced - You provide a CC # (for collateral) and they will ship you a replacement drive and all you do is ship the bad one (at your cost) in the packaging they sent.

I used #2 and it only took about 2 weeks from calling it in to arrival of the new one

I did the second option and got the replacement in 3 days. It really is quite easy.

 

[onza]

#2 = 3-5 days

 

[RaynorWolfcastle]

yeah, I'm going through the Advanced RMA from Maxtor and their policy is that they ship to you within 2 business days.

Customer support was great, the guy I spoke with was very polite and helpful. He did not put up a fuss and offered to RMA it when I told him that the drive was getting noisy even though the diagnostic software showed no issues (I think there's a problem with the ball bearings). Thumbs up to Maxtor for great customer service! 🙂

Either way, Maxtor's RMA was a piece of cake. I imagine WD's is similar 🙂