congaboy77
Member
I'd like to start off by apologizing if this is in the wrong forum. Mods, please move it to the correct one if I'm wrong for posting here.
I posted a while back about a defective WD hard drive. I RMA'd the drive and the second one didn't work either. Not only did I have to pay additional shipping for a defective replacement, but western digital also charged my credit card $83 for not returning the drive. After filing a dispute with the credit card company, WD refunded everything except $20, saying the drive was late. First they never got it, then it was late. The RMA was opened on July 11th, and they said they received the drive on August 20th.
I spoke with one rep, and they said that the 30 days starts when I receive the drive, which was on July 17th. 30 days from July 17th is August 17th, so apparently I had until then to return the drive. Yes, the 17th is still before they got the drive, but they have a 7 DAY INTERNAL LAG TIME before they "check the drive in." I asked how they account for this, and the rep said "we don't."
When I spoke to a supervisor, he said the 30 days starts when the drive is shipped (something different from what everyone else had told me). According to that, I had until August 11th to return the drive. If I count back from the day they said they got it (20th) 7 days to account for lag time, It means the drive could have arrived as early as the 13th. He also said it has to be shipped TO them on or before the 11th, and not necessarily arrive before then. So if the drive got to them on the 13th, I shipped the drive August 7th (at latest). August 7th is within the 30 day "from ship date" deadline, and well within the "30 day from receive date" deadline that I was repeatedly told.
The main reason why I'm mad is that if you account for their lag time and shipping time on my side, I had to ship the drive on time for it to get there by the 20th. The only way I can prove this is to show a tracking number. Unfortunately, I lost it somehwere. Apparently, it's up to the customer to account for Western Digital's internal problems.
Moral of the story-- keep all your tracking numbers. It's my mistake, I hope no one else makes the same. I will never buy western digital again.
I posted a while back about a defective WD hard drive. I RMA'd the drive and the second one didn't work either. Not only did I have to pay additional shipping for a defective replacement, but western digital also charged my credit card $83 for not returning the drive. After filing a dispute with the credit card company, WD refunded everything except $20, saying the drive was late. First they never got it, then it was late. The RMA was opened on July 11th, and they said they received the drive on August 20th.
I spoke with one rep, and they said that the 30 days starts when I receive the drive, which was on July 17th. 30 days from July 17th is August 17th, so apparently I had until then to return the drive. Yes, the 17th is still before they got the drive, but they have a 7 DAY INTERNAL LAG TIME before they "check the drive in." I asked how they account for this, and the rep said "we don't."
When I spoke to a supervisor, he said the 30 days starts when the drive is shipped (something different from what everyone else had told me). According to that, I had until August 11th to return the drive. If I count back from the day they said they got it (20th) 7 days to account for lag time, It means the drive could have arrived as early as the 13th. He also said it has to be shipped TO them on or before the 11th, and not necessarily arrive before then. So if the drive got to them on the 13th, I shipped the drive August 7th (at latest). August 7th is within the 30 day "from ship date" deadline, and well within the "30 day from receive date" deadline that I was repeatedly told.
The main reason why I'm mad is that if you account for their lag time and shipping time on my side, I had to ship the drive on time for it to get there by the 20th. The only way I can prove this is to show a tracking number. Unfortunately, I lost it somehwere. Apparently, it's up to the customer to account for Western Digital's internal problems.
Moral of the story-- keep all your tracking numbers. It's my mistake, I hope no one else makes the same. I will never buy western digital again.
