western digital RMA

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Fayd

Fayd

Diamond Member
Jun 28, 2001
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www.manwhoring.com
i sent in a 2 year old WD1500ADFD (the old 3.5", 2x 75gb platters kind) for RMA service.

i get sent back a WD1500HLFS (the new 2.5", single 150gb platter kind) as replacement.

manufacture date 9th of October, 2009. (so i'm guessing brand new drive.)

woohoo :)
 
Fayd

Fayd

Diamond Member
Jun 28, 2001
7,970
2
76
www.manwhoring.com
Originally posted by: TwiceOver
You think they actually repair and send back your old drive?
Click to expand...

they generally refurbish drives.

it's been stated as such.

of course they're not gonna send back my specific old drive... but generally they dump it into a pool of "to be repaired", and draw from the pool of "have been repaired" to send back as warranty replacement.
 
SonnyDaze

SonnyDaze

Diamond Member
Jul 31, 2004
6,867
3
76
Originally posted by: TwiceOver
You think they actually repair and send back your old drive?
Click to expand...

They don't? :confused:

I thought they would open them up and mill them down to a new finish. Kinda like brake rotors. :p
 
SonnyDaze

SonnyDaze

Diamond Member
Jul 31, 2004
6,867
3
76
Originally posted by: reallyscrued
I don't understand why they'd give you a 2.5 inch drive though...that's weird.
Click to expand...

The 150GB are 2.5" but are in a 3.5" housing/adapter.
 
TwiceOver

TwiceOver

Lifer
Dec 20, 2002
13,544
44
91
Originally posted by: Fayd
Originally posted by: TwiceOver
You think they actually repair and send back your old drive?
Click to expand...

they generally refurbish drives.

it's been stated as such.

of course they're not gonna send back my specific old drive... but generally they dump it into a pool of "to be repaired", and draw from the pool of "have been repaired" to send back as warranty replacement.
Click to expand...

I've had it either way from Seagate. New or with a big green refurb sticker on it.

Seagate has completely given up when it comes to RMA, you don't even have to answer any questions.

 
S

Suspicious-Teach8788

Lifer
Feb 19, 2001
20,155
23
81
hey i should warranty my 74GB ADFD raptor then and get a new one... wonder what'd happen... but there is no new gen 74gb raptor =[.

You got a nice upgrade.

When my 7200.8 died I asked for a 7200.9. Not much speed difference unfortunately except SATA II capabilities.

I think the OP is wondering why he didn't get the same model back. He got an upgrade. It's like sending back your Pentium 4 and getting an i7 in the mail back. Hey I'd take that...
 
Fayd

Fayd

Diamond Member
Jun 28, 2001
7,970
2
76
www.manwhoring.com
Originally posted by: DLeRium
hey i should warranty my 74GB ADFD raptor then and get a new one... wonder what'd happen... but there is no new gen 74gb raptor =[.

You got a nice upgrade.

When my 7200.8 died I asked for a 7200.9. Not much speed difference unfortunately except SATA II capabilities.

I think the OP is wondering why he didn't get the same model back. He got an upgrade. It's like sending back your Pentium 4 and getting an i7 in the mail back. Hey I'd take that...
Click to expand...

dont you see "woohoo"? i know i'm lucky to get an upgrade :)

the HLFS is vastly superior to the ADFD.

to the person with the 74 gig raptor. it may work. there was an 80 GB HLFS version released, just not publicly released. they called it "build to order". i'm guessing it's a short-stroked 150gig version.
 
Leros

Leros

Lifer
Jul 11, 2004
21,867
7
81
Originally posted by: DLeRium
hey i should warranty my 74GB ADFD raptor then and get a new one... wonder what'd happen... but there is no new gen 74gb raptor =[.

You got a nice upgrade.

When my 7200.8 died I asked for a 7200.9. Not much speed difference unfortunately except SATA II capabilities.

I think the OP is wondering why he didn't get the same model back. He got an upgrade. It's like sending back your Pentium 4 and getting an i7 in the mail back. Hey I'd take that...
Click to expand...

I would be pissed because I'd need to upgrade the rest of my computer.
 
Fayd

Fayd

Diamond Member
Jun 28, 2001
7,970
2
76
www.manwhoring.com
Originally posted by: TwiceOver
Originally posted by: Fayd
Originally posted by: TwiceOver
You think they actually repair and send back your old drive?
Click to expand...

they generally refurbish drives.

it's been stated as such.

of course they're not gonna send back my specific old drive... but generally they dump it into a pool of "to be repaired", and draw from the pool of "have been repaired" to send back as warranty replacement.
Click to expand...

I've had it either way from Seagate. New or with a big green refurb sticker on it.

Seagate has completely given up when it comes to RMA, you don't even have to answer any questions.
Click to expand...

lol, i didnt have to answer any questions either. i did call them because i saw that it had to be shipped in an anti-static bag. (keyword, Bag.) I called to ask if a plastic clamshell that i'd had other harddrives shipped to me would be okay... and i got some indian guy that didnt speak hardly any english tell me bag only. :/.
 
I

Insomniator

Diamond Member
Oct 23, 2002
6,294
171
106
Not surprised... WD has maybe the best RMA/Customer around imo.

Never had a problem sending them a dead drive even at the edge of warranty (perhaps even a little past at times, don't remember) and getting back a brand new one, fast.
 
A

AVAFREAK182

Banned
Jun 25, 2007
3,544
1
0
Originally posted by: reallyscrued
I don't understand why they'd give you a 2.5 inch drive though...that's weird.
Click to expand...

Correct me if I'm wrong, but like Sonny said, I think they are 2.5" in a bigger housing for cooling and quietness.
 
13Gigatons

13Gigatons

Diamond Member
Apr 19, 2005
7,461
500
126
Fayd

Fayd

Diamond Member
Jun 28, 2001
7,970
2
76
www.manwhoring.com
Originally posted by: 13Gigatons
Originally posted by: AVAFREAK182
Originally posted by: 13Gigatons
That model they sent is a 3.5" http://www.wdc.com/en/products/products.asp?driveid=499
Click to expand...

"IcePack mounting frame: the 2.5-inch WD VelociRaptor is enclosed in a backplane-ready 3.5-inch enterprise-class mounting frame with a built-in heat sink."

No. It's a 2.5" drive in a 3.5" enclosure.
Click to expand...

Yes but they also have a 2.5" drive: http://www.wdc.com/en/products/products.asp?driveid=496
Click to expand...

you take my post too literally. of course the mounting structure is 3.5", but the drive itself is 2.5".

there's no difference between the drive you posted and the drive i recieved, aside from a mounting frame. (that can easily be removed.)
 
secretanchitman

secretanchitman

Diamond Member
Apr 11, 2001
9,353
23
91
long time ago, i RMAed my western digital 120GB ide drive to them, and got a 200GB ide drive sent back! it was awesome...:) still works to this day!
 
D

darkswordsman17

Lifer
Mar 11, 2004
23,444
5,852
146
Not to rain on your parade, but the cost of replacing it was covered in the premium you paid for them. Still cool nonetheless, although they certainly did so as it was cost effective for them as well. Gotta love technological progress that makes it cheaper for the company to give the newer stuff as replacements.
 
evident

evident

Lifer
Apr 5, 2005
12,143
764
126
crazy, my WD1500ADFD just died when i came back from vacation. i guess not using it for 30 days when i never really never gave it anymore than a week powered off really screwed up it's internals
 
vhx

vhx

Golden Member
Jul 19, 2006
1,151
0
0
I sent in my 1.5TB drive and got a 2TB drive back. Needless to say, great RMA service.
 
S

Suspicious-Teach8788

Lifer
Feb 19, 2001
20,155
23
81
Originally posted by: Fayd
Originally posted by: DLeRium
hey i should warranty my 74GB ADFD raptor then and get a new one... wonder what'd happen... but there is no new gen 74gb raptor =[.

You got a nice upgrade.

When my 7200.8 died I asked for a 7200.9. Not much speed difference unfortunately except SATA II capabilities.

I think the OP is wondering why he didn't get the same model back. He got an upgrade. It's like sending back your Pentium 4 and getting an i7 in the mail back. Hey I'd take that...
Click to expand...

dont you see "woohoo"? i know i'm lucky to get an upgrade :)

the HLFS is vastly superior to the ADFD.

to the person with the 74 gig raptor. it may work. there was an 80 GB HLFS version released, just not publicly released. they called it "build to order". i'm guessing it's a short-stroked 150gig version.
Click to expand...

LOL yeah ... but to send me a new velociraptor would half piss me off because I have huge archives of videos and photos and I'm throwing out the old 300gb drives and putting 1TB drives in. i'm at the point where I feel my 74GB ADFD is slow enough (well more like the new drives are fast enough) where I *CAN* replace it with my 1TB Caviar Black or perhaps the new Caviar 2TB rather than keeping a small 74gb wasting 1/4 physical slots. To send me a velociraptor would force me to keep it... but hey it's faster right? Hahaha.. Glad you got an upgrade.

Now that you remind me I have an old 250gb 7200.9 w/ 5 year warranty. I've tossed it to the side ever since it started failing (damn unreliable series) because it's in my parents' computer and I have 7200.10s that I've thrown out that I've just simply given them instead. Maybe that 250gb is worth sending back to see if they give me a newer replacement. Hehehe.
 
dartworth

dartworth

Lifer
Jul 29, 2001
15,200
10
81
Originally posted by: DLeRium

LOL yeah ... but to send me a new velociraptor would half piss me off because I have huge archives of videos and photos and I'm throwing out the old 300gb drives and putting 1TB drives in. i'm at the point where I feel my 74GB ADFD is slow enough (well more like the new drives are fast enough) where I *CAN* replace it with my 1TB Caviar Black or perhaps the new Caviar 2TB rather than keeping a small 74gb wasting 1/4 physical slots. To send me a velociraptor would force me to keep it... but hey it's faster right? Hahaha.. Glad you got an upgrade.

Now that you remind me I have an old 250gb 7200.9 w/ 5 year warranty. I've tossed it to the side ever since it started failing (damn unreliable series) because it's in my parents' computer and I have 7200.10s that I've thrown out that I've just simply given them instead. Maybe that 250gb is worth sending back to see if they give me a newer replacement. Hehehe.
Click to expand...

why abuse a good system?
 
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