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Western Digital Replacement Warning

H

HDTVMan

Banned
My hard drive recently died and was nearly out of warranty. When I RMA'd the drive I did a pre-pay to speed up the replacement process.

Western Digital sent me a Re-Certified drive to replace my dead hard drive.

Why? Recertified is like sending repaired defective equipment? What gives?
 
You didn't have a brand new drive, you had an almost-out-of-warranty drive. The replacement they sent you is as good as what you had before.

(read the warranty)
 
Why shouldn't they? You didn't send them a new drive, you sent them a used one. It would be like you giving it back to them and them repairing it and giving it back to you.
 
Originally posted by: Sphexi
Is it still covered by the rest of the original warranty, or a new warranty?
Click to expand...



I dont know but its marked Oct 2005.

So what does this recertified mean? I am assuming someone elses defective unit was repaired and I am getting it.
 
Originally posted by: HDTVMan


Recertified is like sending repaired defective equipment?
Click to expand...


I wouldn't worry about. Besides,the drive you RMAd was "new" at one time correct?

HDs fail...just a fact of life🙁

 
I wouldn't worry about it, a lot of the recertified drives are probably something like the board was bad and they replaced the board. This is standard practice, every hard drive I've replaced has always been a recert one.
 
In the past I have always received new drives. Its 120GB so I know they still make it.

I guess in all your right I just dont want the drive to fail again in a few months because its refurbished. Hopefully they at least gave me a year on the replacement.

Its been a long time since I had a drive failure aside from the IBM deskstar drives I had which IBM refused to replace the last one I had was about 7 years ago.

Thanks all.
 
Originally posted by: dartworth
I wouldn't expect them to extend the warranty beyond the warranty date of the original drive...
Click to expand...


Bummer. Recertified and expires in less than 2 months then. Oh Well. 120gigs are cheap but not worth it. Might as well buy about 320gig as its only a few bucks more.
 
Thats how I understand it and I've had a WD drive returned twice. Your warranty will be for as long as it is when you purchased it. They move your details over to the new drive in their system. You should still retain your warranty. At least that's how it worked for me.
 
Originally posted by: HDTVMan
Topic Summary: Replaced by Recertified Drive not New.

My hard drive recently died and was nearly out of warranty. When I RMA'd the drive I did a pre-pay to speed up the replacement process.

Western Digital sent me a Re-Certified drive to replace my dead hard drive.

Why? Recertified is like sending repaired defective equipment? What gives?
Click to expand...
Was the drive you sent them for repair new? Why are you expecting a new one in return?

/thread.
 
Originally posted by: HDTVMan
In the past I have always received new drives. Its 120GB so I know they still make it.

I guess in all your right I just dont want the drive to fail again in a few months because its refurbished. Hopefully they at least gave me a year on the replacement.

Its been a long time since I had a drive failure aside from the IBM deskstar drives I had which IBM refused to replace the last one I had was about 7 years ago.

Thanks all.
Click to expand...

Hard Drive failures aren't very common unless you are abusing your computer. A repaired drive should last just as long as a new one.
 
I had an almost brand new drive go on me a few years back, a 60gig WD drive... I got a refurbished one back and was kind of pissed about it. It's still running strong to this day (it's been like 3 years running non-stop)

So there, refurbished doesn't mean it's prone to die again...
 
That's how most companies are. When I had to RMA my 6 mo. old LCD, I got a refurb one. When I RMAed my 9 mo. old Ipod, I got a refurb one.

They do this so that people don't go "Hmm....my 3 year warranty is almost up (2 more weeks), let me 'break' the HD, claim an RMA, and get a new drive that should last another X amount of years".
 
Just because in the past I have always received a new drive as replacement.

These western digitals were pretty known to run hot so its no surprises that it died. It actually didnt totally die it failed smart then the data on it would get hosed at certain points when booting and a full diagnostics would get part way they hang. Tons of bad clusters. I always have backups of my data so it wasnt a total loss.
 
Well maybe the refurbished drive has updates to prevent the problems that eventually killed off the old one. Im no longer upset about the replacement being a refurb.
 
get used to this... almost all computer part companies do it...
refurbished video cards, sound cards, cpus, everything
 
would you rather them take 2 months to repair your old drive? sometimes you get a new drive, but you gotta get lucky.
 
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