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Well, that was unexpected service

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kamikazekyle

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Long story short, had to RMA an XFX HD 5870 that I got on the Newegg deal a short time ago. I had ordered two for crossfire. They shipped me a 6950 in return, which would be pretty good seeing as how it's a smidgen better than a 5870. Except for the whole crossfire bit. I let them know, and now they're going to exchange my perfectly good 5870 for an identical 6950 so I can run crossfire again.

Of course, my 6950 replacement shipped from Newegg before I could cancel since I thought asking them to replace my perfectly good 5870 was a WAY long shot. I wonder if I'll get hit with the Newegg 15% restock fee if I refuse delivery?

Moral of the story: XFX has some good customer service -- if a bit slow in response time, and I'm an overly impatient person.
 
Ya know, come to think of it I haven't flown in the past decade. I really should get out more.

Sorry about the letdown, Binary. I guess at this point the best you'll get is maybe a photo of the UPS truck, assuming they actually knock.
 
In all fairness you should pay the 15% restock on this situation. You even admit it was your fault (impatient).

They may waive it if you are a big customer.
 
Numenorean said:
http://forums.anandtech.com/forumdisplay.php?f=8
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The subject of this discussion was on customer service, not the video card directly. I felt it fit better in Off Topic as the item of the customer service is somewhat irrelevant and used simply as a reinforcement point in the convincing narrative, not as the actual subject of the topic.

Now if I wanted to go into detail on the virtues and vices of a 6950, then the Video Cards and Graphics subforum would have been more appropriate.

alkemyst said:
In all fairness you should pay the 15% restock on this situation. You even admit it was your fault (impatient).

They may waive it if you are a big customer.
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Most certainly. It would be a nice gesture on their part if they did waive the return fee, especially since the item was unopened and in my decade-long history with them I've only actually had to do one RMA for an exchange. However, I perfectly agree to them sticking by their TOS since it wasn't their fault, and won't get upset if they enforce the fee.


Edit: Thumbs up for NewEgg. Emailed them with the restocking question, and so long as I refuse the package they won't charge me the restock fee. Plus they got back to me within minutes of my query. Go go customer satisfaction.
 
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kamikazekyle said:
Most certainly. It would be a nice gesture on their part if they did waive the return fee, especially since the item was unopened and in my decade-long history with them I've only actually had to do one RMA for an exchange. However, I perfectly agree to them sticking by their TOS since it wasn't their fault, and won't get upset if they enforce the fee.


Edit: Thumbs up for NewEgg. Emailed them with the restocking question, and so long as I refuse the package they won't charge me the restock fee. Plus they got back to me within minutes of my query. Go go customer satisfaction.
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That's great they did this. However; IMHO length of a customer has little value especially if it was one that just signed on to buy a price error a decade ago.

I literally have amazon or newegg items coming almost everyday.
 
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