Weird problem with cloud storage - internet disconnection

[pcslookout]

When we use cloud storage to upload a lot of data (50 GB to 100 GB+) our internet goes out after 12 to 24 hours.

It just dies.

What could be the issue ? Thanks.

 

[pcslookout]

We have to restart the router and cable modem to get our internet back.

 

[Red Squirrel]

What is the DHCP lease time by your ISP? I found this to be an issue with my ISP because it is set to 10 minutes which is completely ridiculous. If I saturate my connection for more than 10 minutes I basically lose my IP as the request to renew can't make it through so I end up getting a new IP once it does make it through. Any data transmission will then be broken at that point. I feel they probably set this up on purpose as saturating a 50mbps connection for 10 minutes is probably pushing it too far even if it's unlimited. I don't recall what I was doing, think I was backing up data or something. I had just gotten the connection so I added a bunch of extra stuff to the backup job now that I had a connection for it, but the initial backup was several TB.

 

[pcslookout]

What is the DHCP lease time by your ISP? I found this to be an issue with my ISP because it is set to 10 minutes which is completely ridiculous. If I saturate my connection for more than 10 minutes I basically lose my IP as the request to renew can't make it through so I end up getting a new IP once it does make it through. Any data transmission will then be broken at that point. I feel they probably set this up on purpose as saturating a 50mbps connection for 10 minutes is probably pushing it too far even if it's unlimited. I don't recall what I was doing, think I was backing up data or something. I had just gotten the connection so I added a bunch of extra stuff to the backup job now that I had a connection for it, but the initial backup was several TB.

Is this what your looking for?

Lease Obtained 1 Days, 0 Hours, 0 Minutes
Lease Expires 0 Days, 23 Hours, 48 Minutes

 

[Red Squirrel]

Is this what your looking for?

Lease Obtained 1 Days, 0 Hours, 0 Minutes
Lease Expires 0 Days, 23 Hours, 48 Minutes

Yep. You're good then, it's not that as your lease time is reasonable.

Was just an oddball thing I ran into before and it only was an issue during large transfers, so thought I'd mention it.

 

[pcslookout]

Yep. You're good then, it's not that as your lease time is reasonable.

Was just an oddball thing I ran into before and it only was an issue during large transfers, so thought I'd mention it.

Ok np thanks

 

[pcslookout]

This is what I was told by my ISP

There is not a limitation set that would cause us to interrupt your service and cause the issue you described. The only thing I can think of is that our residential receive a dynamic Ip address for a period that is usually 24 hours and that has to be renewed. This normally happens seamlessly and you would not notice. But steady uploading may be interrupting this process and causes the modem to lose its IP address and restarting renews it. My suggestion would be to try breaking uploads into smaller segments. Like 10 to 20 Gigabytes at a time. This is not a common use case that we see. we can certainly review your account and see if there is an issue with your modems connection.

 

[Red Squirrel]

One way to rule it out is while you're doing big uploads check your router's status to see if it ever renews. It usually renews half way through the lease if I recall. So if you see that you always have at least like 12h left your ok. If you see it go down and never renew then keep an eye on it to see what happens.

 

[Exterous]

Which cloud provider?

 

[dave_the_nerd]

Brand and type/modelof router please.

I'd bet it's crashing because it's under-specced.