Website not resolving - Weird Ping/Tracert/proxy symptoms

[Argggg]

I was hoping someone could help me with the following. Just recently a few subdomains at my university stopped resolving. I can hit them from other networks (on my cell phone, at work, etc) and through a proxy). When I ping the domain name it will show the IP address but it times immediately. When I tracert I get the following stack:

Tracing route to blackboard.albany.edu [169.226.100.70]
over a maximum of 30 hops:

  1     3 ms     4 ms     2 ms  192.168.0.1 
  2    12 ms    14 ms    12 ms  cpe-67-248-64-1.nycap.res.rr.com [67.248.64.1] 
  3    35 ms    22 ms    31 ms  tengig1-0-0.hlmnnyao-10k001.nyroc.rr.com [24.29.47.113] 
  4    16 ms    14 ms    18 ms  24.58.35.30 
  5    12 ms    17 ms    14 ms  be26.albynyyf01r.northeast.rr.com [24.58.32.56] 
  6    36 ms    34 ms    27 ms  bu-ether46.nycmny837aw-bcr00.tbone.rr.com [107.14.19.102] 
  7    35 ms    45 ms    38 ms  0.ae0.pr1.nyc20.tbone.rr.com [107.14.17.216] 
  8    76 ms    60 ms    68 ms  v702.core1.nyc4.he.net [209.51.175.37] 
  9    35 ms    29 ms    24 ms  10ge5-1.core1.nyc6.he.net [184.105.222.82] 
 10    29 ms    24 ms    27 ms  teljet-longhaul-llc.10gigabitethernet1-3.core1.nyc6.he.net [216.66.30.118] 
 11    26 ms    29 ms    33 ms  66-109-52-45.tvc-ip.com [66.109.52.45] 
 12    29 ms    27 ms    29 ms  66-109-52-206.tvc-ip.com [66.109.52.206] 
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *     General failure.

Trace complete.

Any ideas?

 

[Fardringle]

The last responding hops (tvc-ip.com) are registered to an organization called FirstLight in Albany, NY through the Tucows.com registrar. That appears to be a communications company so it should be legit, but for some reason your packets are getting stuck at that point and not moving from there to the University at Albany as they should be.

The school site does seem to be up and is working fine for me so it's probably a local ISP problem since my tracert using Comcast doesn't go through tvc-ip.com at all.

 

[Argggg]

Do you have any actionable advice or is it an issue somewhere along the line that I cannot control?

 

[Fardringle]

Your computer is resolving the correct IP address for the web site, but the tvc-ip router at your 12th hop appears to be dropping the connection attempt. Since that's not even on your ISP's network, I don't know if there is anything you can do about it except call RoadRunner and ask them if they have a way to report the issue to TVC, or just go to your local library or another source of Internet access that is not on the RR network temporarily until the problem is resolved.