WD My Cloud 2TB not working

[Gemler]

When I click on the icon named WD My Cloud Public Share (WCC4MKJLSK1Y)

i get a message saying "Windows Cannot Access \\192.168.0.13\Public

Then it says "Check the spelling of the name. Otherwise there might be a problem with your network. To try to identify and resolve network problem, click diagnose."And when i click on diagnose it says "Troubleshooting couldn't identify the problem" Also when i click on icon named WD My Cloud Dashboard (WCC4MKJLSK1Y) I get a message saying "Internet Explorer cannot display the page". My internet explorer works by the way. Something is worong

Can someone please help me to get this WD hard drive to work. I have alot mp3 files which i want to transfer to this WD My Cloud. Im on windows 10
Thank you

 

[Ketchup]

Has it ever worked on Windows 10?

Can you ping it from this computer?

Is it showing up on your router under connected devices?

Can you access it from other computers in the home?

 

[bruceb]

Have a look here for some information on getting the configuration correct.
https://community.wd.com/t/how-to-troubleshooting-remote-connectivity-issues/90877

My bet is the port the My Cloud wants to use is not open either on your computer or in your router.