WD Harddisk Data Lifeguard utility taking very long

bononos

Diamond Member
Aug 21, 2011
3,938
190
106
Does the Lifeguard utility normally take very long to complete and is it necessary to finish running it before exchanging it under warranty?

A harddisk started giving problems (occassionally slow) and checking the crystaldew disk utility shows some reallocated sectors.

Reallocated sector count 196(orig 200)
Pending sector count 200(orig 200)
Uncorrectable sector count 200(orig 200)

The WD diagnostic gives no warning symbols and has a pass for SMART status. The quick test passed. The estimated time to complete for the extended test after about 2 hours of running is >400hrs so I don't want to wait. Stopping the extended test and clicking on the option to repair bad sectors gave an error message "Unable to repair bad sectors".

SMART Status: PASS
Test Result: FAIL
Test Error Code: 08-Unable to repair bad sectors
 

Dahak

Diamond Member
Mar 2, 2000
3,752
25
91
You should be fine to send that in. As long as it gives errors you should be ok
 

Elixer

Lifer
May 7, 2002
10,371
762
126
You should be good to go.
Send it in, pay for their "advanced" RMA service so you can get the box + pre-paid mailing label and when the HD comes, take it out, put your's in, and slap on the label, and be done with it.