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Way to go Newegg....

P

powwka

Banned
I ordered all my parts for my new system from Newegg.com, including 2GB (2x1GB) of G.Skill PC6400 ram. 3 boxes were shipped. I got one box today, and the other two are coming tomorrow. When I opened the box, it shows on the packing slip "MEM 1Gx2|G.SK F2-6400PHU2-2GBNS R", but they sent me this http://www.newegg.com/Product/Product.asp?Item=N82E16820231039

Now I went to check on their website, and the RAM that I ordered isn't even on there anymore. It had a red heat shields [heat spreadas - ma bad] and it cost 169.99. I can't even find it now.

WTF am I supposed to do?
 
Originally posted by: powwka
I ordered all my parts for my new system from Newegg.com, including 2GB (2x1GB) of G.Skill PC6400 ram. 3 boxes were shipped. I got one box today, and the other two are coming tomorrow. When I opened the box, it shows on the packing slip "MEM 1Gx2|G.SK F2-6400PHU2-2GBNS R", but they sent me this http://www.newegg.com/Product/Product.asp?Item=N82E16820231039

Now I went to check on their website, and the RAM that I ordered isn't even on there anymore. It had a red heat shields and it cost 169.99. I can't even find it now.

WTF am I supposed to do?
Click to expand...

Get off your lazy ass and call them?
 
Originally posted by: powwka
I ordered all my parts for my new system from Newegg.com, including 2GB (2x1GB) of G.Skill PC6400 ram. 3 boxes were shipped. I got one box today, and the other two are coming tomorrow. When I opened the box, it shows on the packing slip "MEM 1Gx2|G.SK F2-6400PHU2-2GBNS R", but they sent me this http://www.newegg.com/Product/Product.asp?Item=N82E16820231039

Now I went to check on their website, and the RAM that I ordered isn't even on there anymore. It had a red heat shields and it cost 169.99. I can't even find it now.

WTF am I supposed to do?
Click to expand...

Good thing you posted here instead of calling newegg. Please send them to me and i will take care of the problem.
 
Originally posted by: buck
Originally posted by: powwka
I ordered all my parts for my new system from Newegg.com, including 2GB (2x1GB) of G.Skill PC6400 ram. 3 boxes were shipped. I got one box today, and the other two are coming tomorrow. When I opened the box, it shows on the packing slip "MEM 1Gx2|G.SK F2-6400PHU2-2GBNS R", but they sent me this http://www.newegg.com/Product/Product.asp?Item=N82E16820231039

Now I went to check on their website, and the RAM that I ordered isn't even on there anymore. It had a red heat shields and it cost 169.99. I can't even find it now.

WTF am I supposed to do?
Click to expand...

Good thing you posted here instead of calling newegg. Please send them to me and i will take care of the problem.
Click to expand...
Going to treat them with leadpipe cruelity and mercenary sensibility?

 
I love how people could have contacted whoever their mad at and fixed the problem by the time they type an entire paragraph about it on ATOT....<sigh>

When will they learn?

Powwka, it must be you. None of us have EVER had a shipping/order problem with any vendor in the world. You're in a world all your own.
 
Originally posted by: KillyKillall
I love how people could have contacted whoever their mad at and fixed the problem by the time they type an entire paragraph about it on ATOT....<sigh>
Click to expand...
No, because then I probably have to ship it back to CA, and I'm in WI, then they have to ship me the stuff I ordered. So it will take another fvcking week probably.

Well I'm going to call them now I guess.


EDIT: I'm live chatting..
 
Originally posted by: powwka
Originally posted by: KillyKillall
I love how people could have contacted whoever their mad at and fixed the problem by the time they type an entire paragraph about it on ATOT....<sigh>
Click to expand...
No, because then I probably have to ship it back to CA, and I'm in WI, then they have to ship me the stuff I ordered. So it will take another fvcking week probably.

Well I'm going to call them now I guess.
Click to expand...


Cry me a river. You're right - you probably will have to ship it back - it's one of the blunders that occasionally happens when you order stuff online. If you can't deal with it - go to bestbuy.

Please make post 25 your last if you can't pass the common sense IQ test.
 
Originally posted by: KillyKillall
Originally posted by: powwka
Originally posted by: KillyKillall
I love how people could have contacted whoever their mad at and fixed the problem by the time they type an entire paragraph about it on ATOT....<sigh>
Click to expand...
No, because then I probably have to ship it back to CA, and I'm in WI, then they have to ship me the stuff I ordered. So it will take another fvcking week probably.

Well I'm going to call them now I guess.
Click to expand...


Cry me a river. You're right - you probably will have to ship it back - it's one of the blunders that occasionally happens when you order stuff online. If you can't deal with it - go to bestbuy.
Click to expand...

There is no bestbuy near me.
And I just will order from somewhere else from now on..
 
Originally posted by: powwka
Originally posted by: KillyKillall
Originally posted by: powwka
Originally posted by: KillyKillall
I love how people could have contacted whoever their mad at and fixed the problem by the time they type an entire paragraph about it on ATOT....<sigh>
Click to expand...
No, because then I probably have to ship it back to CA, and I'm in WI, then they have to ship me the stuff I ordered. So it will take another fvcking week probably.

Well I'm going to call them now I guess.
Click to expand...


Cry me a river. You're right - you probably will have to ship it back - it's one of the blunders that occasionally happens when you order stuff online. If you can't deal with it - go to bestbuy.
Click to expand...

There is no bestbuy near me.
And I just will order from somewhere else from now on..
Click to expand...


That's a good idea. No one else has shipping issues. So did you call them yet? What did they say? I'm assuming they said they'll take care of everything for you and apologize for the error.
 
Originally posted by: KillyKillall



That's a good idea. No one else has shipping issues. So did you call them yet? What did they say? I'm assuming they said they'll take care of everything for you and apologize for the error.
Click to expand...

I'm 'live chat'ing right now with someone.
 
Originally posted by: KillyKillall
Post transcript?
Click to expand...

Please wait while we connect you to a Newegg representative. You are number 1 in the queue.
Thank you for contacting Newegg. My name is Scott. How may I assist you today?
Steven: I received the wrong RAM when I got my order today
Steven: on my packing slip it says "MEM 1Gx2|G.SK F2-6400PHU2-2GBNS R" but I got F1-3200PHU2-2GBNT
Scott: We sent the wrong memory or you ordered the wrong memory?
Steven: you sent the wrong memory
Steven: I ordered G.Skill PC6400 and I got G.Skill 3200
Scott: That may have been a misprint on the item description on the web, it has been removed possibly for that reason
Steven: so what am I supposed to do?
Steven: I need PC6400 RAM

edit: i am steven
 
update:
Please wait while we connect you to a Newegg representative. You are number 1 in the queue.
Thank you for contacting Newegg. My name is Scott. How may I assist you today?
Steven: I received the wrong RAM when I got my order today
Steven: on my packing slip it says "MEM 1Gx2|G.SK F2-6400PHU2-2GBNS R" but I got F1-3200PHU2-2GBNT
Scott: We sent the wrong memory or you ordered the wrong memory?
Steven: you sent the wrong memory
Steven: I ordered G.Skill PC6400 and I got G.Skill 3200
Scott: That may have been a misprint on the item description on the web, it has been removed possibly for that reason
Steven: so what am I supposed to do?
Steven: I need PC6400 RAM
Scott: I'll set you up with an RMA for a refund, the only PC6400 I currently show is the PQI turbo
Scott: Or the GSkill DDR2 which is completely different from the DDR
Steven: yes I meant DDR2
Steven: sorry
Steven: so that's 199.99?
Scott: Yes it is
Steven: well I guess I'll have to get that then

hmmm... what should I say next...
 
Ask them if they can offer a credit for the mistake on their part. Do it nicely, otherwise you aren't getting jack.
 
Originally posted by: BigJ
Ask them if they can offer a credit for the mistake on their part. Do it nicely, otherwise you aren't getting jack.
Click to expand...

Like they give me extra moneyz? lol
I just asked if I can get Next Day shipping for cheap on the next RAM I order, I still waiting for a reply...

EDIT: he's going to let me, I have to order while we're chatting...
 
Ok here's the whole chat -

Please wait while we connect you to a Newegg representative. You are number 1 in the queue.
Thank you for contacting Newegg. My name is Scott. How may I assist you today?
Steven: I received the wrong RAM when I got my order today
Steven: on my packing slip it says "MEM 1Gx2|G.SK F2-6400PHU2-2GBNS R" but I got F1-3200PHU2-2GBNT
Scott: We sent the wrong memory or you ordered the wrong memory?
Steven: you sent the wrong memory
Steven: I ordered G.Skill PC6400 and I got G.Skill 3200
Scott: That may have been a misprint on the item description on the web, it has been removed possibly for that reason
Steven: so what am I supposed to do?
Steven: I need PC6400 RAM
Scott: I'll set you up with an RMA for a refund, the only PC6400 I currently show is the PQI turbo
Scott: Or the GSkill DDR2 which is completely different from the DDR
Steven: yes I meant DDR2
Steven: sorry
Steven: so that's 199.99?
Scott: Yes it is
Steven: well I guess I'll have to get that then
Scott: RMA 21143020 issued for the refund, return instructions are on the way via e-mail.
Steven: ok, will I get 169.99 back, because that's what I paid?
Steven: because the retail for this ram is like 150 something
Scott: Yes, you will, once we get them back, 2-4 working days for the processing, and we'll issue a refund to the card used in the original order.
Steven: now can I order some more RAM and get some faster shipping, like Next Day for the price of normal shipping, because this wasn't my mistake?
Scott: yes, if you can place the order while we're chatting, then give me the order number, I'll upgrade the shipping for you.
Steven: ok
Steven: so I should place an order like normal right now?
Scott: Yes, please, then give me the order number so I can change the shipping, just leave it at the default.
Steven: Ok. Is it alright if I use a different credit card than the previous order?
Scott: Yes, just make sure the billing information matches.
Steven: well the other credit card was my mom's, and I want to use mine because I don't know what her limit is, so our names will be different but the address and everything else will be the same. Is that ok?
Scott: yes, you'll just have to go in to the main account under my accont/manage account and change the name or leave it and I'll make the change when you place the order.
Steven: Ok, I left the name so you can change it please, thanks. 46091706 is my order.
Scott: What's you mom's name
Steven: Deborah A Mara
Scott: Got it, thanks
Scott: I've upped the shipping to UPS next day at no additional charge.
Steven: Thank you
Scott: Please feel free to visit resellerratings.com to post an informative review about your service today. Feel free to use my name in the review as well; it would really make my day.
Steven: ok then
Steven: have a happy 4th of July
Steven: eat lots of hamburgers
Steven: and brats
Scott: Thank you for contacting us. I hope you have an Eggcellent day!
Thanks again for contacting Newegg. Once you know, you Newegg.

 
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