Warranty Procedure - ASRock / Asus / GigaByte / EVGA

[UaVaj]

ASRock Warranty Page was kinda Vague.
Asus Warranty Page was also Vague.

Like GigaByte and EVGA (no hassle warranty)
a) With a valid reciept from authorized dealers. Warranty starts on date of purchase.
b) Without a proof of purchase. Warranty starts on date of manufacturer - via serial number.

Does anyone know how ASRock and Asus conduct warranty RMA for motherboard and/or videocard?

Thanks.

 

[UaVaj]

Asus warranty procedure is also serial number based too. Good for Asus.
Intel warranty is the same.

Anyone know ASRock's procedure?

 

[UaVaj]

just got two same cut n paste reply from both asrock rma department and product upport department.

asrock warranty is based on having a valid original reciept/invoice (strike 1) in your name (strke 2) from an authorized dealer (strike 3).



per asrock email reply.

"Please complete attached RMA request form and email it back with a copy of your original receipt/ invoice to obtain your RMA #. Any packages received without RMA # or valid RMA # will be refused and returned by your own expense. Once your RMA request is accepted, we will email you the RMA # and shipping instruction."

"You must send an image in JPG or PDF of your original receipt/invoice
The receipt/invoice must contain the reseller name, ASRock product detail description, price and the date of purchase."

highlighted yellow and in bold.

"All RMA requested product with any Physical damage, Bent pins, purchase as open box, or without valid invoice/receipt is treated as out of warranty. RMA out of warranty product, ASRock will charges $50 Labor & Service fee*/each and provide 3 months warranty for above replacement product."

 

[mdlam]

Asus requested Proof of purchase, serial number, and had a bent pin refusal condition when i RMAed a smoking board. Those are really standard paragraphs.

Oh and ASUS took 2 days to get back to me, and 6 weeks to ship me a new board...what is so different from one Asian company to another? NOTHING

 

[UaVaj]

proof of purchase: only if you want warranty to start on date of purchase. not date of manufacturer - that does not need explanation.

serial number: that does not need explanation.

bent pin refusal condition: that is user induce damage. that does not need explanation.

2 days to get back to you: that sounds reasonable.

6 weeks to complete RMA: that is longer than normal. should had been 3-4 week max.

 

[Cerb]

Unfortunately, for the purposes of this sort of thing, such RMAs are pretty rare. I've done quite a few RMAs to Newegg and Amazon, FI, but only a handful to manufacturers. 99% of the time, problems show up within the first few hours.

The main exception has been video cards and RAM. Power Color really turned me off back in the day...but, these were 2 different models of Radeon 9800 cards, so it's been awhile. MSI back when they had a KT133A board that reliably burned out a VRM, it took the internet hordes of people with the same problem to get them to admit it, but then most of us had no boards and no receipts, so we were all screwed anyway. Transcend never got back to me, like they were a black hole, when trying to RMA a pair of ECC DDR sticks.

Gigabyte, Corsair, Crucial, A-Data, and Kingston, have all been fine, with Crucial being the easiest to deal with, by far. But, even so, I don't have a large sample size, so somebody else might have had a really bad RMA experience wit any one of them, too.

 

[Kroze]

RMA my gigabyte motherboard on may 23rd. It should be here on Monday June 17.

Motherboard died. A month before its death, constantly give me BOSD and telling me my he is corrupt. Caused me to reformat and reinstall windows several times. It then finally died and wouldn't turn on at all.

 

[Mirith]

Like GigaByte

b) Without a proof of purchase. Warranty starts on date of manufacturer - via serial number.

I'd check that, since they said in their email to me (yesterday) "(...) proof of purchase is required to be shown if dealing direct with us for any RMA repair. As we are the manufacturer only and do not sell direct, we don't replace direct. The retailer should always be contacted in the fist instance anyway as they sold you the product so your initial rights lie with them (...)"

"Our policy is if you choose to deal with us direct, is to show a proof of purchase or receipt otherwise we cannot help."

 

[UaVaj]

that email is obviously NOT from gigabyte. that for sure.

end user rma policy
http://rma.gigabyte.us/DirectRMA/EndUser_Main.asp

 

[Mirith]

Well, it's the email address I found on this website: http://uk.gigabyte.com/support-downloads/customer-service.aspx

So if it's not from Gigabyte then I'm not entirely certain what it does on their website...

 

[UaVaj]

must be different for region to region.

perhap in UK - proof of purchase is required. (same as asrock in US)

as for US. just valid serial number.

 

[Mirith]

Might be region dependent then, just thought I'd mention it as I got very disappointed yesterday when told serial number is not enough to RMA and they wouldn't honour the warranty without the proof of purchase.