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Warranty claim reversal at Honda dealer...looking for advice...WITH CLIFFS

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leeland said:
Again, I am not arguing...I am not a mechanic...

I am going off of what he said as his personal opinion and the opinion of his senior mechanic / service manager...

That in the past...it has been better to get the transmission replaced vs. doing just the T.C.
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It seems like power in -> power out with a torque converter. Even if it were stiffer it wouldn't cause the transmission to fail.
 
It would appear that the TC failure is symptomatic of a transmission problem, not the other way around.
 
Zivic said:
I've read this and been thinking it over.

The warranty company is not Honda, thus, you have a disconnect there. all the bitching and moaning you are doing to the dealer/honda means nothing. That aside, it isn't like you are being left on the side of the road. They are fixing the issue they believe to be the problem.

It doesn't sound like you are educated enough about the nature of the issue, and the evidence the SM provided with the 06 trans failing 30k miles later is weak at best.

My advise, stop pissing people off at the dealership and let them replace the TC. It would seem to me that the time an effort you have put in contesting this would far exceed the trouble of bringing the van back in a couple weeks if the new TC didn't resolve the issue.

FWIW, honda vans have been known for exactly the issue you are having. I have seen everything from ECU reflashes to full trans replacements done to help resolve the issue.
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The warranty was purchased from the dealership and is called Honda Care...it is part of the Honda website so if it isn't affiliated with the company then I don't know what to say.

As far as not being educated no I am not a Mechanic so I am believing the manager of the HONDA dealership when he explains it to me.

If the guy gives me an example of a 'similar' situation that resulted in 'X' outcome I find it interesting enough to form my own conclusion. The transmissions are the same between the two models...the issue started for each vehicle within 8,000 miles of each other...


I don't believe I indicated that I am 'pissing' people off at the dealership...

I have been cool the entire time waiting to hear a resolution to the problem.

Maybe you are thick in the head and can't fucking read...take this into consideration...the van is out of warranty in 3,500 miles...what happens if / when the problem comes back at 100,001 miles? I am told to get bent by that warranty company...per the manager...

Play devil's advocate for a second and think...what is cheaper and gets the deal done? replace a 1,800 dollar unit or a 4,500 dollar unit? Once that warranty is up I am told they aren't liable for anything.

They are on the hook either way for a repair...why not try to screw me with the lesser of the two.

I wouldn't be writing any of this if the service manager / mechanic didn't make a big stink about this...I would have been joe smuck and just got the van fixed...but the fact that they are irritated by the outcome is why I am concerned.

But then again you come off as a pretty smart guy and probably already had this figured out.
 
leeland said:
The warranty was purchased from the dealership and is called Honda Care...it is part of the Honda website so if it isn't affiliated with the company then I don't know what to say.

As far as not being educated no I am not a Mechanic so I am believing the manager of the HONDA dealership when he explains it to me.

If the guy gives me an example of a 'similar' situation that resulted in 'X' outcome I find it interesting enough to form my own conclusion. The transmissions are the same between the two models...the issue started for each vehicle within 8,000 miles of each other...


I don't believe I indicated that I am 'pissing' people off at the dealership...

I have been cool the entire time waiting to hear a resolution to the problem.

Maybe you are thick in the head and can't fucking read...take this into consideration...the van is out of warranty in 3,500 miles...what happens if / when the problem comes back at 100,001 miles? I am told to get bent by that warranty company...per the manager...

Play devil's advocate for a second and think...what is cheaper and gets the deal done? replace a 1,800 dollar unit or a 4,500 dollar unit? Once that warranty is up I am told they aren't liable for anything.

They are on the hook either way for a repair...why not try to screw me with the lesser of the two.

I wouldn't be writing any of this if the service manager / mechanic didn't make a big stink about this...I would have been joe smuck and just got the van fixed...but the fact that they are irritated by the outcome is why I am concerned.

But then again you come off as a pretty smart guy and probably already had this figured out.
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I thought I was fairly respectful in my post, but apparently you find the need to throw personal insults around... fine by me.

I am not the end-all be all of automotive intelligence, but I would venture to say I have forgotten more about cars/repair than you know.

The warranty may be affiliated with honda in some way, but based on my experience it is sold to a 3rd party... either way, the local dealership doesn't have the final say, and calling them does very little for situation (thus my comment about not pissing them off). If you really want to get something done, grow a set, get educated about the actual problem, and call corporate. the SM at the dealer making a "big stink" doesn't mean squat.... SM aren't as intelligent and informed as you are giving them credit for

the example the SM gave you means nothing. a million things can happen in 30k miles. if the trans failed in 2-3k miles afterwards, OK maybe then, but his scenario doesn't help your case. You do realize cars are mechanical devices and they inherently will break at some point? I have owned vehicles that have had trans fail at less than 50k miles, while others have lasted over 200..... so for a trans to fail at 130k like the SM's example doesn't seem all that extraordinarily odd

If this were my car
-get the TC replaced like they are offering. You have 3500 miles to go on your current warranty. If the replacement really doesn't resolve the issue, would you not expect the probelm to continue to be present over those last 3500 miles? Giving you plenty of opportunity to bring the car back for the full trans replacement. Even on my most driven car, 3500 miles equates to about 2 months worth of driving. IMHO plenty large enough of a window of opportunity.

You also have the option of extending the warranty. If you feel there is going to be needed repairs in the future, this is something you may want to explore.

I think the whole issue here stems from you putting too much faith in your SM and what he has to say. I posted this in my last post, but honda vans are known for this issue. Use the internet and hit up a honda forum and see what is being discussed in regards to resolving it. I think that would be a better use of your time than calling me thick in the head and questioning whether or not I can "fucking read".
 
I am not one for the internet pissing contests...I did take offense to your post...maybe I interrupted it incorrectly...if so accept my apologizes

I have looked online regarding the van and I have read similar claims by people just like me. I also take that with a grain of salt just like you have indicated with my example. I understand that mechanical things break...so please don't patronize me as if I am an idiot.

It is fruitless to a degree as you can take any product and find a similar experience from someone online...positive or negative...

Thanks for you comments and recommendations...I am taking the van in again tomorrow for further investigation. At this point I see no reason to call anyone higher as the current situation is open ended. If I have the manager of the dealership tell me that there is nothing further they I will escalate it.
 
I have looked online regarding the van and I have read similar claims by people just like me.
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Was that before or after you purchased this used van? Were you not aware of the known problems with that era Odyssey van?
 
sontakke said:
Was that before or after you purchased this used van? Were you not aware of the known problems with that era Odyssey van?
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No this was after the problem started...I could sit online for days reviewing the random problems people have with vehicles as I am sure you are aware of...

I merely checked to see what the frequency of this particular issue was once it was diagnosed.

End game here is I got a call from the manager and after going back and forth about 100 times he got the transmission approved with no posturing needed from me. It is getting over-nighted to the dealership and should be done tomorrow...

So a happy ending...I am sure you are all let down and were hoping to hear about some terrible outcome :biggrin::biggrin::biggrin:
 
I am glad for you that it worked out. I hope they give you a decent warranty on that trans rebuild job. Insist on at least 3/36 if not better. Do not settle for 1/12
 
When you go into a dealer and tell them I have been a Honda owner for 20 years, most think the background is this is your first new car.
 
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