OCZ:
After 15months of use, my OCZ powerstream 520w went out one day and even using the jumpstart method, I couldn't revive it. I found the OCZ support forums and made a thread explaining my issue. Within a few hours, a mod replied and directed me to email him with the thread. I proceed as per his instructions and he then forwarded me onto their RMA division. I got a quick response from their RMA division asking me to ship the PSU. Since I'm close their RMA facility in Sunnyvale, CA I asked if I could some in for a swap. They said yes. Today I went in there, gave them my dead PSU and to my surprise they gave me a Powerstream 600w! instead of my 520 without any extra charges and a full warranty on the new product. I simply can't imagine or ask for better service than this.
My rating: 5 out 5 stars!!!! You guys are awesome.
Microsoft:
After getting my Xbox 360 on launch day, I spent way too many hours of PGR3 and everything was flawless. Then one day I went to see how the DVD playback is and about an hour into watching the DVD, it locked up. I did a reset and it came back with 3 flashing red lights. For those unaware, flashing red lights are never a good thing. I called MS and got a live person in less than a min. We did the routine trouble shooting on the phone and then he proceeded to RMA the unit. I thought this would be long process. WRONG. He give me a RMA number right away, over nighted a shipping box with a pre-paid return label. I sent my xbox 360 in on Tuesday. I had a brand new unit on Friday. I would normally be upset about such a failure in unit but when the warranty and customer service is that good, I find it hard to complain.
My rating: 5 out 5 stars!!! For a gaint corporation they still know the importance of each customer.
To me, honoring the warranty and customer service speak volumes about a company. After my experience with both OCZ and Microsoft, I can honestly say that I will not hesitate to try their future products or even recommend them others. At the end of the day, if there is an issue with the product, I can be confident they'll reach the pinnacle of customer service for their customers.
Thanks for reading,
Robert.
After 15months of use, my OCZ powerstream 520w went out one day and even using the jumpstart method, I couldn't revive it. I found the OCZ support forums and made a thread explaining my issue. Within a few hours, a mod replied and directed me to email him with the thread. I proceed as per his instructions and he then forwarded me onto their RMA division. I got a quick response from their RMA division asking me to ship the PSU. Since I'm close their RMA facility in Sunnyvale, CA I asked if I could some in for a swap. They said yes. Today I went in there, gave them my dead PSU and to my surprise they gave me a Powerstream 600w! instead of my 520 without any extra charges and a full warranty on the new product. I simply can't imagine or ask for better service than this.
My rating: 5 out 5 stars!!!! You guys are awesome.
Microsoft:
After getting my Xbox 360 on launch day, I spent way too many hours of PGR3 and everything was flawless. Then one day I went to see how the DVD playback is and about an hour into watching the DVD, it locked up. I did a reset and it came back with 3 flashing red lights. For those unaware, flashing red lights are never a good thing. I called MS and got a live person in less than a min. We did the routine trouble shooting on the phone and then he proceeded to RMA the unit. I thought this would be long process. WRONG. He give me a RMA number right away, over nighted a shipping box with a pre-paid return label. I sent my xbox 360 in on Tuesday. I had a brand new unit on Friday. I would normally be upset about such a failure in unit but when the warranty and customer service is that good, I find it hard to complain.
My rating: 5 out 5 stars!!! For a gaint corporation they still know the importance of each customer.
To me, honoring the warranty and customer service speak volumes about a company. After my experience with both OCZ and Microsoft, I can honestly say that I will not hesitate to try their future products or even recommend them others. At the end of the day, if there is an issue with the product, I can be confident they'll reach the pinnacle of customer service for their customers.
Thanks for reading,
Robert.
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