I just returned two requests for more info. One was legit, sort of, since I had forgotten to fill in one redundant line for data that existed in 5 other places. The other stated I had a bad serial number. So I scanned the freakin drive and sent that in. It's been another 2 weeks, still nothing. Seagate rebates are something you definitely want to beware of if you're short of cash. The drives are great, their MIR turn-around is about on par with Maxtor's reliability....