Delta treated us well with our family trip to Alaska.
All flights were on time and they had 5 or more
people at the gate getting us on the plane and handling
the checkin process on every leg of the flight.
We had a family death in the middle of or vacation
and they got us on the next flight out of Alaska
to our new destination with no hassle and a resonable
price.
ATA was horrible. Their flights to Vegas were %100
overbooked, they only had 2 people working the gates
and despite arriving 1 1/2 hours ahead of time and
having confirmed tickets purchased a month in advance,
we were on standby due to the overbooking. The
return flight was just as bad, same results and we
were 2 1/2 hours early that time.
Vanguard is the absolute worst. 1 person working the
gate for 3 flights going out and 2 coming in. The
lack of gate help caused big delays. My wife and kid
sat on the incoming runway for over an hour because
the one gate person could not get the current flight
loaded, answer all calls, get baggage loaded and assist
the flight crew all by herself. Letters to the Vanguard
president, who has since been fired, were ignored.
I don't care about the cheap price when it takes longer
to fly than to drive.