Want to RANT about EVGA 7900GT and need help with there RMA

[aigomorla]

Well i bought 2 evga recertifed cards from newegg. They were at a steal for 179.99 each. Thats about it. When i recieved the cards, 1 had a broken capacitor, the other had a completely missing capacitor.

Anyhow, I love evga's customer service, so i give that a A+++++++. Waiting time to talk to a real person was less then 5 min. I dont know how quality comes in on there retail line, but quality wise i think xfx is better, but customer service definitely EVGA comes ahead.

Also anyone know if they really do cross ship? there RMA forms states cross shipping but when i talked to customer support, they said it takes 3 days after they recieve the card to ship out a replacement. Anyone use EVGA's rma?

 

[keeleysam]

They crosship in spurts, when things go wrong, like with the inital 7900GTs. However, right now they aren't.

Did they make you pay return shipping?

 

[jkyle]

I would probably call them and see if they can lower the return shipping if you can ship both cards to them at once. otherwise you looking at a $20 to $50 charge for return shipping depending on how you want them shipped back. Missing cap and broken cap =/ sounds like a bunch of blind monkeys "recertifed" them.

 

[aigomorla]

Originally posted by: keeleysam
They crosship in spurts, when things go wrong, like with the inital 7900GTs. However, right now they aren't.

Did they make you pay return shipping?

had to pay 7.99 or some amount simular for EACH card. Yeah i should call them and see if they would combine shipping, but if they cross ship and mail out first i wouldnt mind paying 14.99 for "Authorized shipping packages" that wouldnt void my warrenty when i bubble wrap and static bag them in a plane box.

BTW ive had dell screw me over like that. Saying its okey to static and bubble, later on having a nice little email state, unless mailed back in "authorized shipping packages, warrenty is VOID".