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W7Pro User Account bad?

BarkingGhostar

Diamond Member
Newest computer in house was built on Core i3/W7 Professional. This is the wife's personal desktop computer (she has XP pro desktop for working at home, and a Vista laptop that is a POS). Built this about seven months ago and had trouble starting about 5 weeks into its existence.

That early problem turned out to be bad pair of OCZ RAM sticks (had four 2GB sticks, two were bad). Ran fine until this morning and the wife said she booted up, selected her user account, entered the login credentials, and it sat at the spinning ring Welcome stage. She gave up to tell me after ten minutes.

I went down, power cycled the unit to the same condition. Mind you this user account carry's admin credentials and has the admin password. I power cycled again, and selected the Administrator account and logged in just fine. I can also log into the Administrator's account in Safe Mode, too.

While logged into the Administrator's account under normal boot, I tried to change the password on the user account, but the whole system locked up, became completely unresponsive to keyboard and mouse input.

I power cycled again, logged back into the Administrators account, reviewed the Event logs starting from yesterday (she said the Internet seemed unresponsive--I should have looked them). Yesterday's event logs show the usual Samsung printer driver BS, but worse yet is JBOD and Disk events dated yesterday--but nothing for today.

This is a Gigabyte GA-H55-USB3 motherboard with a pair of Western Digital 500GB drives in a mirror array. I am thinking its not hardware related, because I can access the Administrator account just fine, surf the Internet, etc., but just cannot access this user account.

Now the unfortunate thing is that I cannot access the Thunderbird email contents based on this user account. And the last think I need to do is report that back to the wife. Anyone got any ideas on where to begin? Are there any Admin tools for repairing user profiles (if this one is corrupt)?
 
I would just browse into C: \Users and rename her profile. Windows will create a new profile directory on the next login. You can still browse to the old profile to extract any data you need to pull and put in the fresh profile. I don't know off the top of my head where Thunderbird stores emails, but I assume it's within C: \Users\*username*\AppData.

That's really odd that it locked up on you when you changed the password. You might want to run memtest86 just to be sure you're not dealing with some bad memory.
 
Sure sounds like a virus or trojan got in the system. Run some scans with a good antivirus and also with Malwarebytes in Safe Mode .. see what they find.
 
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