Originally posted by: homestarmy
Originally posted by: Modeps
Have fun with sh!tty SBC/Yahoo DSL! Savings isnt worth the headache.
Working for them in tech support I would actually have to disagree. I would at least try it for the month. 90% of people at least have no real problems. The small percentage of people that do are normally because they're too far out to have service and they complained to get it connected regardless, or there's just simply a bad line/card in the server/whatever that needs to be fixed and when it does it's fine. Most of the calls into tech support aren't legitimate problems anyhow. If people stopped calling so damn much with their unrelated problems it could cost even less...
Oh, have fun speaking with INDIA and the PHILIPPINES. I used to work on overnights, they kicked my ass off because they were sending calls overseas. Now my callcenter is doing almost nothing but Customer Self Install (lucky for that, otherwise we'd all be unemployed). SBC is keeping that in the US so hopefully people will be 30 days in before they realize that they have to speak with idiots overseas for support.