- Aug 28, 2001
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Maybe you guys can help me since both IT departments of large corporations can't seem to...
I work for company A but support company B, all from home. My company A issued laptop automatically connects to the A network without a VPN (don't ask me how). Even the WIN10 logon is connected to a sync'd password after simply turning it on. Outlook & Skype all good.
I typically VPN into company B which briefly disconnects me from company A Skype & Outlook, but it always reconnected to them after a minute. Over 2 months ago, Skype stopped reconnecting after the VPN connection was made. I open a support ticket with Company B who keeps looping me around, and claims it's not their VPN, although there's a bunch of certificate expiration notices I keep getting. After a month, they force close my ticket saying Company A is supposed to take care of this since it's their laptop and an issue with Skype. Meanwhile, early on in this process, company A claimed they work the same ticket number but never call me about it. So it's been a fricken nightmare to deal with this whole thing getting nowhere. I'm on the phone right now with company A support with yet another shitty accent I cannot understand that well, and the connection itself is shitty too. I'm about to blow a gasket with this 3rd-world support, and all over a fricken Skype issue that I barely use - and only to show my company I actually am present at work.
I work for company A but support company B, all from home. My company A issued laptop automatically connects to the A network without a VPN (don't ask me how). Even the WIN10 logon is connected to a sync'd password after simply turning it on. Outlook & Skype all good.
I typically VPN into company B which briefly disconnects me from company A Skype & Outlook, but it always reconnected to them after a minute. Over 2 months ago, Skype stopped reconnecting after the VPN connection was made. I open a support ticket with Company B who keeps looping me around, and claims it's not their VPN, although there's a bunch of certificate expiration notices I keep getting. After a month, they force close my ticket saying Company A is supposed to take care of this since it's their laptop and an issue with Skype. Meanwhile, early on in this process, company A claimed they work the same ticket number but never call me about it. So it's been a fricken nightmare to deal with this whole thing getting nowhere. I'm on the phone right now with company A support with yet another shitty accent I cannot understand that well, and the connection itself is shitty too. I'm about to blow a gasket with this 3rd-world support, and all over a fricken Skype issue that I barely use - and only to show my company I actually am present at work.