Vista+Windows Update=FUBAR . . .

[dgsg]

Anyone else have Windows Update stop working recently? I keep getting a Code 80073712. Spent a hour and a half on the phone with MS tech support and nothing they tried worked. Someone higher up the food chain is supposed to call me Monday and see if he can fix the problem. Oh joy, I get to be a guinea pig!:|

 

[bsobel]

Originally posted by: dgsg
Anyone else have Windows Update stop working recently? I keep getting a Code 80073712. Spent a hour and a half on the phone with MS tech support and nothing they tried worked. Someone higher up the food chain is supposed to call me Monday and see if he can fix the problem. Oh joy, I get to be a guinea pig!:|

Did you follow the directions here? (be sure to do that from an elevated command prompt, e.g. right click on cmd.exe and say 'run as administrator'

 

[dgsg]

I tried that before calling MS tech support. That entry is not in my registry. Here is what has been tried so far with no fix.

Problem Description:
Windows Update Error

Troubleshooting Performed:
Step 1:
********
Action:Clean Boot
Result😀one>Cannot Update (No Internet Connection)

Step 2:
********
Action:Normal Boot>Disable Norton 2007>Restart
Result:Cannot Update

Step 3:
********
Action:SFC Scan
Result:Cannot Run Scan

Step 4:
********
Action:Boot To WinRE>SFC Scan
Result:Cannot Run Scan

Step 5:
********
Action:CMD>fsutil resource setautoreset true C:\>Disable Windows Update, Bits And Cryptography Services>Rename The Software Distribution And CatRoot2
Result:Cannot Rename Catroot2

Step 6:
********
Action:Safe Mode>Rename CatRoot2>Done>Restart Normally>Attempt Updates
Result:Cannot Update

Step 7:
********
Action:New User Account
Result:Still Cannot Update Windows

Action Plan:
None

One of our Support Professionals will attempt to reach you at the preferred callback time that we?ve agreed upon. We have recorded your availability as below:

 

[Trashman]

Looks like your not alone with that issue----->lookie here
good luck

 

[dgsg]

Yeah, they know about it! Tech support closes at 3:00PM PDT and I was on the phone until 4:30PM with them before the tech gave up and escalated the problem up a level. I will post back if I get a fix for the problem.

 

[dgsg]

Problem fixed after another 1-1/2 hours on the phone with MS support.

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Wait for it . . .


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Clean install of Vista. What a suprise! Well at least it works now.

 

[JeffreyLebowski]

did you try from a command prompt "net stop wuauserv" then "net start wuauserv"

 

[Smilin]

Originally posted by: dgsg
Yeah, they know about it! Tech support closes at 3:00PM PDT and I was on the phone until 4:30PM with them before the tech gave up and escalated the problem up a level. I will post back if I get a fix for the problem.

What tech support were you calling???

Tech support here does not close. Ever.