VisionTek customer support is pretty bad...

[KrayzieKMF]

I called to get my Visiontek geforce 3 ti500 card replaced because the fan had stopped spinning. The first two people I talk to both say I have to have my receipt in order to get it replaced even though I point out that their website says that I need either a UPC code or a receipt. Then I call one last time and finally get someone who says a UPC is fine and they get the support to email me. They email me with the standard questions about address and whatnot so I reply. Then I get a response that asks if I want to upgrade to a new card for additional fees so I reply to that. Then they reply again and ask me another 2 sentence question... Why can they not just put all their questions/information into one damn email. They now have made it so that I won't know where to send my video card till at least Monday when I should have gotten the information 2 days ago. Damn VisionTek and their crappy support. I knew I should have stuck with Guillemot.. They had a really good replacement service.

 

[RbSX]

You do know that Visiontek went bankrupt and was taken over by another company and is also currently going under financial restructuring which means instant chaos. Basically they are being held and run as collateral by a financial institution until they get themselves out of the trouble their in.

 

[spanky]

damn that sucks. i have a gf3 i need to rma. boo hoo!