video card (and replacement) suddenly won't work with XP

[hypothalamuse]

I put a Asus geforce 8500 in my advisor's computer, and everything was fine with it for about a month. When I attempt to boot with 1 or 2 monitors attached I get the windows loading bar and then the screen goes black. From various HDD noises, it seems it complete booting, but there's nothing on the screen.

I RMA'd the card, and the new one has the same exact issue, so I don't think the problem is the card. Since the machine in running XP, I don't think there would be some update that screwed things up...

How would you recommend proceeding? Thanks!

 

[nboy22]

Originally posted by: hypothalamuse
I put a Asus geforce 8500 in my advisor's computer, and everything was fine with it for about a month. When I attempt to boot with 1 or 2 monitors attached I get the windows loading bar and then the screen goes black. From various HDD noises, it seems it complete booting, but there's nothing on the screen.

I RMA'd the card, and the new one has the same exact issue, so I don't think the problem is the card. Since the machine in running XP, I don't think there would be some update that screwed things up...

How would you recommend proceeding? Thanks!

Since you have RMA'd the card and both of them are having the same issue, forget about that for right now because that should not be the problem, plus you are getting output from the card.

What we're looking at here is a possible resolution issue. It seems like the settings on the card inside windows for the resolution may not be able to display on your particular monitor.

I would start by hooking up the computer to a different monitor that supports a very high resolution, OR I would put your computer into safe mode (which will make the resolution the smallest possible)

I believe you can get into safe mode by usually holding the F8 key down on the keyboard during the POST/Startup of the computer.

Good luck and I hope this helps

 

[faxon]

Originally posted by: nboy22

Originally posted by: hypothalamuse
I put a Asus geforce 8500 in my advisor's computer, and everything was fine with it for about a month. When I attempt to boot with 1 or 2 monitors attached I get the windows loading bar and then the screen goes black. From various HDD noises, it seems it complete booting, but there's nothing on the screen.

I RMA'd the card, and the new one has the same exact issue, so I don't think the problem is the card. Since the machine in running XP, I don't think there would be some update that screwed things up...

How would you recommend proceeding? Thanks!

Since you have RMA'd the card and both of them are having the same issue, forget about that for right now because that should not be the problem, plus you are getting output from the card.

What we're looking at here is a possible resolution issue. It seems like the settings on the card inside windows for the resolution may not be able to display on your particular monitor.

I would start by hooking up the computer to a different monitor that supports a very high resolution, OR I would put your computer into safe mode (which will make the resolution the smallest possible)

I believe you can get into safe mode by usually holding the F8 key down on the keyboard during the POST/Startup of the computer.

Good luck and I hope this helps

+1 to this. if the resolution isnt at fault, try updating the video drivers while you are in safe mode and see if that fixes anything. for future reference, this is the FIRST thing you do when you have a problem like this, not RMA the video card lol

 

[Lemon law]

I agree with Faxon, it has to be drivers or settings. The initial see the Win XP loading bar is the monitor being driven by a generic window video driver, and once the now screwed up driver loads, bye bye output is a theory that makes sense. Another possibility to look at may be the computer bios resetting itself to bios defaults, and if something in those bios defaults is incompatible with the video card, its may be bye bye output.

 

[hypothalamuse]

Thanks very much guys! He took a break from writing grants long enough for me to get on there today.... safe mode and deleting/reinstalling the drivers did the trick.

 

[HBTech]

Safe mode and deleting/reinstalling the drivers did the trick than i think solve this problem.