Kinda disappointed with them lately. I know a lot of people are having their shares of problems with verizon, but I want to address it here. I've been their DSL customer for 7 years, basically when it first came out with those grandfather 40+ dollar packages. So till today I still have their "grandfather" modem which is 7 years old.
I called up tech support today because my connection is having problems for a week or so. Ranging from fluctuating speeds to the connection dying, which has been happening much more since DSL costs 14.99. I call tech support a few times and they hung up on me twice. Then I finally get a rep and he refuses to help me until I get a new modem. I said why would I need your help if you won't help me till I get a new modem. They say "Oh the line is fine, is just that your modem is old. So it is probably worn out."
I remember a while ago at least they do more troubleshooting then just turning your computer and modem on/off. Now they just don't give a crap anymore. They don't even send you to the next level of tech support. They said I have to get a new modem or they can't submit a ticket for a higher level of tech support or having a technician over my place. In other words they don't want to help me. Why bother having a tech support.
So I said to myself fine, I'll give them the benefit of the doubt and get a new modem. Even though I doubt that it is the modem's problem. They sent me to billing dpt and the guy said I have to pay 39.99 for a new modem. What happened to being a loyal customer? These guys are just out their for the money. Been a DSL customer for 7 years and they can't even give me a decent discount. Just keep on telling me we don't care how long you've been with us, your warranty period is over. No $hit my warranty is gone, my modem is 7 years old.
Anyone have a suggestion on a high speed internet with better customer support. I think i'll make a change after the contract expires, for the first time in all these years.
I called up tech support today because my connection is having problems for a week or so. Ranging from fluctuating speeds to the connection dying, which has been happening much more since DSL costs 14.99. I call tech support a few times and they hung up on me twice. Then I finally get a rep and he refuses to help me until I get a new modem. I said why would I need your help if you won't help me till I get a new modem. They say "Oh the line is fine, is just that your modem is old. So it is probably worn out."
I remember a while ago at least they do more troubleshooting then just turning your computer and modem on/off. Now they just don't give a crap anymore. They don't even send you to the next level of tech support. They said I have to get a new modem or they can't submit a ticket for a higher level of tech support or having a technician over my place. In other words they don't want to help me. Why bother having a tech support.
So I said to myself fine, I'll give them the benefit of the doubt and get a new modem. Even though I doubt that it is the modem's problem. They sent me to billing dpt and the guy said I have to pay 39.99 for a new modem. What happened to being a loyal customer? These guys are just out their for the money. Been a DSL customer for 7 years and they can't even give me a decent discount. Just keep on telling me we don't care how long you've been with us, your warranty period is over. No $hit my warranty is gone, my modem is 7 years old.
Anyone have a suggestion on a high speed internet with better customer support. I think i'll make a change after the contract expires, for the first time in all these years.
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