- Aug 31, 2001
- 35,558
- 16
- 81
Since I knew I was moving this weekend, I had a new phone line activated 2.5 weeks ago so I would have the 2 week time to allow for DSL connection. Turns out I call Verizon today to check the progress at which they informed me my new number had the DSL installation completed on the 24th.
Sweet I said to myself, I can get on the internet when all is unpacked at the new place. Boy was I wrong. They installed the DSL for my new phone number at my old address. How in the hell can I have DSL installed twice at one place? Forty-one minutes later I had requested that both accounts be cancelled as I would shop elsewhere. She puts me on hold and says she will get in touch with the retention department. I thought, sweet I can get some sort of nice retention plan since I have been a Verizon DSL subscriber for two years now. Once again I was wrong. Five minutes later the original CS Rep helping me got on the phone, said service was cancelled, gave me a confirmation number, and hung up.
What a mess this is. Now I am stuck on dial up on only my laptop as my desktop does not have a modem. When Monday comes around I will call Verizon again and talk to upper management.
Sweet I said to myself, I can get on the internet when all is unpacked at the new place. Boy was I wrong. They installed the DSL for my new phone number at my old address. How in the hell can I have DSL installed twice at one place? Forty-one minutes later I had requested that both accounts be cancelled as I would shop elsewhere. She puts me on hold and says she will get in touch with the retention department. I thought, sweet I can get some sort of nice retention plan since I have been a Verizon DSL subscriber for two years now. Once again I was wrong. Five minutes later the original CS Rep helping me got on the phone, said service was cancelled, gave me a confirmation number, and hung up.
What a mess this is. Now I am stuck on dial up on only my laptop as my desktop does not have a modem. When Monday comes around I will call Verizon again and talk to upper management.