VERIZON DSL SUX!!!!!!!!!!!!!!!!!!!!! Update: help write appreciation letter to CEO

[Wduaqnug]

I sent appreciation e-mail at 5:54pm & and got reply at 5:57pm

I don't think you can find second CEO who would handle customer issue personally, we talking here about CEO of huge multi billion dollar company such as Verizon!

 

[NikPreviousAcct]

Originally posted by: zippy

Originally posted by: ffmcobalt

I hate customers who expect more than they deserve or refuse to go through the requird steps for correction. It wasn't a human error that closed your account, Wduaqnuq; it was a system glitch. Now humans clean up after it.

Do us all a favor and quit all services that you have so you don't have to worry about your idiocy, okay?

nik

It also isn't the customer's fault that the service is down. However, the customer is paying to get DSL service and should not have to wait more than 2 or 3 days, let alone weeks some have reported, to get said service back up and running. If the CEO was able to get his service back up by getting upper level managers to get things rolling in so little time, perhaps the lower level techs did not know what they were dealing with or were simply too lazy to get things done (including sending him to upper level techs that have more experience)?

Of course, that's just my opinion as a consumer and a small business owner.

That's why he gets a credit.

nik

 

[zippy]

Originally posted by: ffmcobalt

Originally posted by: zippy

Originally posted by: ffmcobalt

I hate customers who expect more than they deserve or refuse to go through the requird steps for correction. It wasn't a human error that closed your account, Wduaqnuq; it was a system glitch. Now humans clean up after it.

Do us all a favor and quit all services that you have so you don't have to worry about your idiocy, okay?

nik

It also isn't the customer's fault that the service is down. However, the customer is paying to get DSL service and should not have to wait more than 2 or 3 days, let alone weeks some have reported, to get said service back up and running. If the CEO was able to get his service back up by getting upper level managers to get things rolling in so little time, perhaps the lower level techs did not know what they were dealing with or were simply too lazy to get things done (including sending him to upper level techs that have more experience)?

Of course, that's just my opinion as a consumer and a small business owner.

That's why he gets a credit.

nik

Credit doesn't always make up for lost time. Especially in the case of weeks and weeks of outage. It just seems odd that by going through two separate outlets within the same company resulted in two extremely different outcomes.

I know this is a rather utopian outcome - everything should be handled perfectly at all times - but there were obviously better and more efficient alternatives, at least for the customer, than having to sign up as a new customer again and deal with long waits.

 

[Wduaqnug]

before contacting FCC,NY state public utilities dept and CEO, for two days i tried speaking to technical support who were total morons, there was nothing to trouble shoot they were refusing to connect me to network team my issue is nothing for me to order new service. i was able to get some answer only when my account was in president group appeal status and only people from upper management were able to access it. FCC set up some regulations that don't even allow resolution team the highest customer service team in verizon to call local verizon offices to check on progresss only executives people can do that

 

[NikPreviousAcct]

Well, you bitched that the standard operating proceedure wasn't good enough. So you wasted valuable time up the company ladder by talking to managers and CEOs. A CEO? ACEO for crying out loud... they have better things to do with their time than save one customer who expects the system to bow to his every wish. Then you bring up paying for it. And, since a credit isn't good enough, do you want the company to pay you for your downtime?

Good god... relax... have a beer... go outside.

nik