First let me offer apologies if this story starts to drag. The beginning of my problems started about one month ago when I switched the home phone over to Vonage.Originally my phone service came from Verizon along with DSL in a package. Everything went smoothly on Vonages side, they sent my hardware, everything worked and I waited for my old verizon number to be transitioned to the Vonage line.
Vonage notified me a few days later that the number had transferred and that everything was complete and ready. Sure enough the phone worked with the number and most things seemed fine, until I started noticing internet speed issues. It happened when downloading on Fallout 3 and music and using media intense sites, where I could tell that throughput was only 768mbps on what used to be a 1500 connection. An email from Verizon later that informs me that the whole account was basically cancelled after Vonage took the number because everything was in a package, I had been given a new "Dry loop" phone number.
The next day I talked to Verizon to try and get a new DSL package. After deliberating with a phone rep who claimed that there is a DSL "wait list" in my area, I finally get her to realize I'm still connected and just need a new contract, during this time she says I now qualify for a 3000mbps connection. So everything gets setup and I wait for the confirmation email to arrive. Another two days go by and the email arrives, it says that I am reinstated with verizon for one year on a up to 3000mbps connection. Checking the routers web UI I can see that my connection is still at 768mbps.
Various phone calls later I learn just how incompetent tech support has become; it seems to get worse all the time. Different techs all tell me that my line can support the original speed, not the 3000 I was hoping for, and that its a connection issue on my side. So I go through the various "dummy" tests to restart the modem, ensure my phone line isn't 100ft long, restart the modem again, blah. In the end nothing gets resolved and they tell me to wait a week for a tech to come out, which will be tomorrow! I really doubt it's a problem on my side, I watched through the web UI as they turned the connection on and off and throttled down to 67kbps for a 24 hour test, my modem is just being told or only connected at 768kbps!!!! I don't really understand how internet connections are controlled?
Hopefully you made it this far, the questions. First off has anyone experienced this problem? Do internet suppliers slow down dry loop connections? Could the new number be routing through a slower connection or they just can't offer me the full speed anymore? Is Verizon full of $h!T? What should I get the tech to do while out here? Thanks again for any help, I need it.
Vonage notified me a few days later that the number had transferred and that everything was complete and ready. Sure enough the phone worked with the number and most things seemed fine, until I started noticing internet speed issues. It happened when downloading on Fallout 3 and music and using media intense sites, where I could tell that throughput was only 768mbps on what used to be a 1500 connection. An email from Verizon later that informs me that the whole account was basically cancelled after Vonage took the number because everything was in a package, I had been given a new "Dry loop" phone number.
The next day I talked to Verizon to try and get a new DSL package. After deliberating with a phone rep who claimed that there is a DSL "wait list" in my area, I finally get her to realize I'm still connected and just need a new contract, during this time she says I now qualify for a 3000mbps connection. So everything gets setup and I wait for the confirmation email to arrive. Another two days go by and the email arrives, it says that I am reinstated with verizon for one year on a up to 3000mbps connection. Checking the routers web UI I can see that my connection is still at 768mbps.
Various phone calls later I learn just how incompetent tech support has become; it seems to get worse all the time. Different techs all tell me that my line can support the original speed, not the 3000 I was hoping for, and that its a connection issue on my side. So I go through the various "dummy" tests to restart the modem, ensure my phone line isn't 100ft long, restart the modem again, blah. In the end nothing gets resolved and they tell me to wait a week for a tech to come out, which will be tomorrow! I really doubt it's a problem on my side, I watched through the web UI as they turned the connection on and off and throttled down to 67kbps for a 24 hour test, my modem is just being told or only connected at 768kbps!!!! I don't really understand how internet connections are controlled?
Hopefully you made it this far, the questions. First off has anyone experienced this problem? Do internet suppliers slow down dry loop connections? Could the new number be routing through a slower connection or they just can't offer me the full speed anymore? Is Verizon full of $h!T? What should I get the tech to do while out here? Thanks again for any help, I need it.
Facebook
Twitter