Here is my experience. I've been paying $35 per month and called Verizon today to get the $30 per month rate. You can check more info on dslreports.com or fatwallet.com It seems like people were able to get the lower rate AND one or two free months.
CALL THE CANCELLATION DEPARTMENT IF YOU WANT ONE OR TWO FREE MONTHS!!!
I only got my rate reduced to $29.95 and no free months!!! I called 800-567-6789 billing department and the rep wasn't very helpful. She kept insisting that the new rate was for new customers signing from June 1st to 30th. I asked her to ask her supervisor and she came back in 2 min and said since I've been a loyal customer, they could apply the new rate to me as a courtesy service. Yeah right!
Once I got my rate reduced to $29.95 I asked for one free month new customers are getting. She said she couldn't do it then I said I wanted to cancel my DSL. Since I asked for the cancellation department, the rep explained how I won't get a free month even if I reorder blah blah blah... SHE ASKED ME IF I REALLY WANTED TO CANCEL THREE TIMES! I SAID YES YES YES and she finally transferred me to the cancellation department... was on hold for like 5 min.
The new rep said since the first rep already put an order for $29.95 per month, she could not give me a free month... She said she could and would have given me a free month if I spoke to the cancellation department first... She said once I request cancellation, my DSL will be disconnected in 2-4 days. I asked when my billing period would end and it was till the end of this month. I said I'll call back if I still want to cancel at the end of the month. Do you think the cancellation dept rep was bluffing about she could not give me a free month since they already put in a new order for me???
The whole thing took about 20 min... I'm thinking about canceling at the end of the month and try cable. I think my cable company has one month free trial for their 3Mbit internet service...
CALL THE CANCELLATION DEPARTMENT IF YOU WANT ONE OR TWO FREE MONTHS!!!
I only got my rate reduced to $29.95 and no free months!!! I called 800-567-6789 billing department and the rep wasn't very helpful. She kept insisting that the new rate was for new customers signing from June 1st to 30th. I asked her to ask her supervisor and she came back in 2 min and said since I've been a loyal customer, they could apply the new rate to me as a courtesy service. Yeah right!
Once I got my rate reduced to $29.95 I asked for one free month new customers are getting. She said she couldn't do it then I said I wanted to cancel my DSL. Since I asked for the cancellation department, the rep explained how I won't get a free month even if I reorder blah blah blah... SHE ASKED ME IF I REALLY WANTED TO CANCEL THREE TIMES! I SAID YES YES YES and she finally transferred me to the cancellation department... was on hold for like 5 min.
The new rep said since the first rep already put an order for $29.95 per month, she could not give me a free month... She said she could and would have given me a free month if I spoke to the cancellation department first... She said once I request cancellation, my DSL will be disconnected in 2-4 days. I asked when my billing period would end and it was till the end of this month. I said I'll call back if I still want to cancel at the end of the month. Do you think the cancellation dept rep was bluffing about she could not give me a free month since they already put in a new order for me???
The whole thing took about 20 min... I'm thinking about canceling at the end of the month and try cable. I think my cable company has one month free trial for their 3Mbit internet service...
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