- Apr 2, 2001
- 5,661
- 5
- 81
Forgive me, it has been 9 days since my last DHCP lease. My cable went out (just internet, don't have cable tv) the morning of March 18th. I called Cox about it and they said there was no known outage, but they would reprovision my modem and see if that worked. It didn't, so they said they'd have a tech look into it. I call again and they suspect my modem could be dead, so I head to a friend's place and try my modem there. The online light comes on fine, so I call back and they now see an outage, but they can't pull up any information on the node, so they tell me to call back tomorrow if it's not fixed in the morning.
I call back the 19th and get the same scripted procedures, then they agree to send someone out on Saturday. The guy comes and checks things out, walks outside, inside, outside, inside. Finally he's talking about the line being shot and it would have to be replaced. He says the old one went out before the new one went in, but that they would have someone out on Tuesday to replace it. Grrrr....
Monday morning comes and a Cox guy rings my doorbell and says he's measuring for the new line and then Miss Utility will come to paint, then they can install the new line in a week. :Q I call Cox again and explain I was told it would be fixed on Tuesday. They say that it's usually only 3-4 days and that it will be up by the end of the week. So it's Friday... I go home for lunch around 4:30 to find my cable still dead. I call Cox again about the outage and they tell me that the workorder is supposed to be filled by April 6th! :Q:| I flip out and ask why the dates keep changing and why I am being strung along like this. His manager is not available (how convenient) but he puts me on hold and then comes back to tell me he has left messages and emails with the contractor that is installing the line. I get transferred to customer service and they finally explain that the line was repaired back in November and now it has failed completely and needs a complete replacement which involves digging. This makes me feel somewhat better in that it isn't so simple to replace since they have to get permits from the county to dig. He also explains that the 6th is the latest it will be completed since that's when the permit to dig expires. Still, I am going to be without an internet connection @ home for a while longer. :| I'm fortunate enough to have a job that lets me browse most of the web from work, but IRC, AIM, etc. aren't available, much less UT2k4 which I JUST received prior to the outage. :|
DSL is looking better and better, but only 128/1.5 for $40 768/1.5 for $65/mo, or 768/3.0 for $99/mo. Cable is $55 for 256/3.0, which is just right.
I call back the 19th and get the same scripted procedures, then they agree to send someone out on Saturday. The guy comes and checks things out, walks outside, inside, outside, inside. Finally he's talking about the line being shot and it would have to be replaced. He says the old one went out before the new one went in, but that they would have someone out on Tuesday to replace it. Grrrr....
Monday morning comes and a Cox guy rings my doorbell and says he's measuring for the new line and then Miss Utility will come to paint, then they can install the new line in a week. :Q I call Cox again and explain I was told it would be fixed on Tuesday. They say that it's usually only 3-4 days and that it will be up by the end of the week. So it's Friday... I go home for lunch around 4:30 to find my cable still dead. I call Cox again about the outage and they tell me that the workorder is supposed to be filled by April 6th! :Q:| I flip out and ask why the dates keep changing and why I am being strung along like this. His manager is not available (how convenient) but he puts me on hold and then comes back to tell me he has left messages and emails with the contractor that is installing the line. I get transferred to customer service and they finally explain that the line was repaired back in November and now it has failed completely and needs a complete replacement which involves digging. This makes me feel somewhat better in that it isn't so simple to replace since they have to get permits from the county to dig. He also explains that the 6th is the latest it will be completed since that's when the permit to dig expires. Still, I am going to be without an internet connection @ home for a while longer. :| I'm fortunate enough to have a job that lets me browse most of the web from work, but IRC, AIM, etc. aren't available, much less UT2k4 which I JUST received prior to the outage. :|
DSL is looking better and better, but only 128/1.5 for $40 768/1.5 for $65/mo, or 768/3.0 for $99/mo. Cable is $55 for 256/3.0, which is just right.
Facebook
Twitter