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Vendor misplaced one of our backup tapes.....

T

tranceport

Diamond Member
Long story short our offsite storage vendor misplaced one of our LTO2 tapes. I called today to let them know it didn't arrive today. They found it within a few hours.

We have an assigned tape delivery guy who apparently sat the tape down in the wrong location in their vault. Not sure of the whole story on this.

The tape was found and he hand delivered it a few minutes ago. When he came into my office he said today would probably be his last day. He was choked up and teary eyed. Not crying but close. He was apologetic and seemed to realize the seriousness of a lost backup tape that is was needed for a restore of 1.2TB of data.

I told him I would put a good word in and that I didn't think he should be let go over this. At the time it sounded good. However now that I'm thinking about it I'm not sure it's my place to say anything.


Cheers.
 
No answer, no, no answer.

I'm not really sure I know anything about these tapes. What's the consequence of losing that tape? Did the delivery guy confess, or was he the only one who could have lost it?


Sorry, I'm ill-educated about this sort of thing.
 
Originally posted by: CarlKillerMiller
No answer, no, no answer.

I'm not really sure I know anything about these tapes. What's the consequence of losing that tape? Did the delivery guy confess, or was he the only one who could have lost it?


Sorry, I'm ill-educated about this sort of thing.
Click to expand...


Well think of it like a package that fedex is delivering. It has a lottery ticket in it that may or may not be a million dollar winner. Fedex lost the package for a few hours. The package was found later that day. Delivered. Ticket turned out to be a losing set of numbers.

Had the package not been delivered and the ticket had been $1 million winner. It could have been bad....



The consequence of the tape loss may or maynot have been the loss of doing business with us. Not sure about the delivery guy confession. He didn't steal it.. Just misplaced it. It has no value to him. I would say up to 10 people could have been responsible for it's loss. Not sure how many employees work in their vault.
 
No-Yes-No

It wasn't 'lost' it was misplaced for a short time.

Why not put in the word? Sure, it may not be any of your business and his management my not give any weight to your input but it could help a little.

They could fire him. Maybe he has done this before. My guess is he was just overreacting a bit.
 
No, yes, yes.

If it was misplaced inside the vault it's an honest mistake and shouldn't be fired for it.

If it were misplaced outside the vendor's secure area I'd think differently.
 
Did they lose an individual tape?

We ship our tapes in bundles. In locked boxes, to which we have the only keys (in seperate locations).

Either way, I don't think he should be fired over it... unless this is a common occurance for him, and this just happened to be the first time it happened to you.
 
You should only put in a good word for him if you really believe he should keep his job and feel that you have enough knowledge of him and his work performance to determine this.

Maybe the guy constantly screws up and got a final warning 2 days ago. If you have enough experience with the guy that you want him to keep working with you because of his performance then put a good word in. If you were going to do it just because you feel bad he might lose his job, then don't. Don't like your business reputation on someone who you don't know from Harry just because he's in a bad spot.
 
Your own security procedures should be enough to protect him. If the tapes were encryped, I'd make a few phone calls myself to make sure they knew that his apology was acceptable and that you take safegaurds to make sure that such an event's consequenecs are minimized. I'd put my kneck out for him if my tapes were encrypted... it's karma...
 
Originally posted by: Yossarian
Companies that fire people for honest mistakes are not ones I want to deal with, as a customer or as an employee.
Click to expand...

I agree to an extent. Depends on if the person is a fvckup or not to begin with.
 
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