USPS damaged my package and I didn't get insurance...am I out of luck?

Discussion in 'Off Topic' started by 50, Jan 24, 2009.

  1. 50

    50 Platinum Member

    Joined:
    May 7, 2003
    Messages:
    2,717
    Likes Received:
    0
    Hey,

    I've shipped maybe 10 items from ebay in my life and never used insurance and had a problem with damage. USPS clearly damaged my package and the buyer wants a refund. Is there anything I can do? Thanks
     
  2. olds

    olds Elite Member

    Joined:
    Mar 3, 2000
    Messages:
    48,722
    Likes Received:
    52
    Yes. Give the buyer a refund.
     
  3. Crusty

    Crusty Lifer

    Joined:
    Sep 30, 2001
    Messages:
    12,688
    Likes Received:
    1
    If you didn't insure it, then you owe him a refund. Did the buyer send pictures of the box BEFORE he opened it?
     
  4. Squisher

    Squisher Lifer

    Joined:
    Aug 17, 2000
    Messages:
    21,098
    Likes Received:
    20
    I believe you're automatically insured up to $100.

     
  5. 50

    50 Platinum Member

    Joined:
    May 7, 2003
    Messages:
    2,717
    Likes Received:
    0
    No, he has a picture of it open with the item clearly damaged.
     
  6. DaveSimmons

    DaveSimmons Elite Member

    Joined:
    Aug 12, 2001
    Messages:
    39,121
    Likes Received:
    123
    That's UPS, not the post office (USPS)

    Fiddy:
    You owe the buyer a refund. You've been gambling on self-insurance and this time you gambled and lost.
     
  7. PieIsAwesome

    PieIsAwesome Diamond Member

    Joined:
    Feb 11, 2007
    Messages:
    4,055
    Likes Received:
    0
    What happens if the option for insurance is in the ebay listing and the buyer chooses not to use insurance and then something like this occurs? Still screwed?
     
  8. 50

    50 Platinum Member

    Joined:
    May 7, 2003
    Messages:
    2,717
    Likes Received:
    0
    Actually it's USPS Express Mail's policy Link. I'm going to give him a refund...bah $-15 ($12 shipping + ebay fees) loss for a freakin $20 package.
     
  9. nickbits

    nickbits Diamond Member

    Joined:
    Mar 10, 2008
    Messages:
    4,125
    Likes Received:
    0
    How do you know he did not already have a broken item and is now trying to scam you? Is there a way for you to verify the broken item is really yours? Personally I'd make him return the broken one at his cost.
     
  10. Brainonska511

    Joined:
    Dec 10, 2005
    Messages:
    18,426
    Likes Received:
    197
    You shouldn't make insurance an option. It should be insurance automatically since the seller is the one being protected by it, not the buyer.
     
  11. Vette73

    Vette73 Lifer

    Joined:
    Jul 5, 2000
    Messages:
    21,505
    Likes Received:
    0
    Yep tell write "return to sender" on the package. When you get it then refund.
     
  12. rudeguy

    rudeguy Lifer

    Joined:
    Dec 27, 2001
    Messages:
    47,385
    Likes Received:
    8
    What was the "item"?

    I must know what the "item" is!!!!!!!!!
     
  13. BrunoPuntzJones

    Joined:
    Feb 24, 2001
    Messages:
    14,547
    Likes Received:
    1
    It's the seller's responsibility to get the item to the buyer, insurance or not.

    If you claim they didn't buy insurance, their credit card company will tell you that it's your problem.
     
  14. MrYogi

    MrYogi Platinum Member

    Joined:
    Mar 15, 2003
    Messages:
    2,681
    Likes Received:
    0
    You are insured up to $100 by default with UPS and Fedex.

    Not with USPS.
     
  15. StageLeft

    StageLeft No Lifer

    Joined:
    Sep 29, 2000
    Messages:
    70,215
    Likes Received:
    0
    SOL, that's why they sell insurance unfortunately. I know, I'm like you I never pay for it, either.
     
  16. JujuFish

    JujuFish Diamond Member

    Joined:
    Feb 3, 2005
    Messages:
    9,296
    Likes Received:
    17
    $-15 loss = $15 gain
     
  17. Baked

    Baked Lifer

    Joined:
    Dec 28, 2004
    Messages:
    36,138
    Likes Received:
    2
    Used fleshlight.
     
  18. dud

    dud Diamond Member

    Joined:
    Feb 18, 2001
    Messages:
    7,249
    Likes Received:
    15

    I laugh every time I see an auction where the seller makes the buyer decide whether they (the buyer) wants insurance or not. Insurance protects the seller not the buyer. If a seller ships to a winner of one of these auctions and the item is damaged ... the seller might say "But you chose no insurance!" In this case all the buyer has to do is 1) Post negative feedback (no one wants that) and 2) do a chargeback with PP or their CC company (if they paid that way). In this case the seller really screwed themselves.

    Ebay should eliminate that option in all of their auctions and let the sellers decide to insure or not.