• We’re currently investigating an issue related to the forum theme and styling that is impacting page layout and visual formatting. The problem has been identified, and we are actively working on a resolution. There is no impact to user data or functionality, this is strictly a front-end display issue. We’ll post an update once the fix has been deployed. Thanks for your patience while we get this sorted.

User Rant Time.

OutHouse

OutHouse

Lifer
I am pissed at a stupid ass user in finance who is a major pain in my ass. i swear everything she touches breaks and i don?t have time to babysit her or to train her on how to use her special software and its not damn job to begin with. I am sys admin meaning server side support not the ****** helpdesk. You got a problem, submit a support ticket for it, don?t come to my office when I am in the middle of building a crystal XI reports environment and demand that I drop everything I am doing fix your god damn problem. F*ck off!!!

 
I feel for you. I had to condition myself to automatically say "Could you write up a ticket for it?"
 
I do feel your pain, but when a non support person gives in and gives support once, what do you expect to happen in the future? Like giving a stray cat milk...
 
Originally posted by: SlowSpyder
I do feel your pain, but when a non support person gives in and gives support once, what do you expect to happen in the future? Like giving a stray cat milk...
Click to expand...

Just about to say the same thing, better to say "no" the first time, and kinda piss them off alittle, then say "yes" a couple of times then say "no" and really upset them
 
Originally posted by: GDaddy
Originally posted by: SlowSpyder
I do feel your pain, but when a non support person gives in and gives support once, what do you expect to happen in the future? Like giving a stray cat milk...
Click to expand...

Just about to say the same thing, better to say "no" the first time, and kinda piss them off alittle, then say "yes" a couple of times then say "no" and really upset them
Click to expand...

Which is why you have to do your best to educate your users, not about the problem or how to fix it but, how to determine what kinds of problems are handled where. I have seen way to many techs who either lack the social skills or, the interest to gain them or, make it painfully obvious that they consider users too dumb to comprehend anything about the technology the tech/admin supports.
 
You must log in or register to reply here.

TRENDING THREADS

Back
Top