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USB2 behaving like USB 1.1

M

majmera

Member
Hi Guys,
I have 8 USB ports on my system (all USB2). Everytime I plug in my Dazzle 8 in 1 card reader (USB2), I get a balloon saying that this device can perform faster if I plugged it into a HI-Speed port. I have tried plugging it into all 8 ports. I also do not have any other USB device connected to the system at this point.
Also in the device manager, I can see that my system does have a Enhanced USB controller. I cannot figure out what is wrong.
 
I don't know but I'll be watching this thread. I've got the same situation with a PNY USB 2 Flash drive. I always get that message. I just close the message and the drive works fine, but I haven't been able to figure out why it appears when the port I connect to is supposed to be USB2.
 
How do you confirm that the drive is working at USB2 or USB1.1 after you close the balloon? I think my card reader copies files very slowly. I have another Flash drive which is USB2, but that seems to work fine.
 
K.I.S.S. 🙂

Have you checked out Dazzle's FAQ / Knowledge Base? Seems like they would have information on this problem. Have you tried connecting the drive to another machine? Does it work at 2.0 or do you have the same problem?
 
majmera, I don't know how to confirm the drive is working at USB2 or USB1.1 after I close the balloon. This is my first experience with a flash drive; file transfer seems quite fast. Device Manager simply says the device is working properly. I've used it on two other computers and get the same message.
 
I looked up the FAQ at Dazzle/Zio, nothing there either. Actually searching through google, many people seem to have this problem with different devices, but could not find any solution anywhere. Also seems to have something to do with XP SP2.

 
That was the first thing I checked. My BIOS is set to USB "V1.1 + V2.0" ( the other options are "V1.1" and "Disabled")
 
Ok...so your bios is set. But did you install the "USB 2.0 Drivers" from your motherboard CD?

Edit: It appears this problem on this motherboard, at least, is due to people connecting 9 wires total to the USB headers from the case connections. USB only needs 8 wires. One side of the USB headers has an extra ground wire which should NOT be connected.

People have found that when removing the fifth wire, so it has a 4 and 4 orientation on the headers, brings speed up to 2.0.

I had USB issues on my own Epox motherboard when I originally connected all 9 USB wires from my Antec case. Even the case manual said only 8 wires were needed, but they give you the 9th, anyway. That's what was ailing my USB, and appears to be the speed issue on the NEO.

Check your case wiring. Yes, I know that you probably have USB brackets on the back that have nothing to do with the case. But check the front case wiring to the USB header(s).
 
Nope, that did not do it either. I unplugged the USB header for the front connections and also the D-Bracket (so only the integrated USB ports on the motherboard were left) still the same result on the rest of the ports.
 
unfortunately i dont have any additional input, but id liek to keep an eye on thsi thread as well, if anyone comes up with anything, i'll beintrested since i also have a PNY flash drive that does this very thing
 
Wierd, sounds to me like the USB 2.0 drivers are not functioning somehow, or the USB 2.0 controller is disabled, so that all of the ports are only running at USB 1.1 speeds. Was XP SP2 recently installed, or recently upgrade to SP2? What happens, if you delete/uninstall all of your USB ports out of Device Manager, and then reboot and let it re-detect them? Before rebooting, you may want to check your BIOS and reset your ESCD/PnP settings, and possibly to set "PnP OS: Yes", and see what happens.

If it still doesn't work, try disabling any onboard peripherals in the BIOS to possibly help free up IRQs. (Unused serial/parallel ports, etc.)
 
Doh! I meant to say "some people have resolved this via the wire route"...heheh.

Anyway, who makes the controller? It's an Nvidia board, right? But the controller itself; is it VIA?

By the way, given that your board is of the type that actually uses DEP, why not try a quick experiment to see if DEP is having any impact on your USB:

Edit your boot.ini switch regarding DEP thusly:

It is, by default, at /NoExecute=OptOut

For an experiment, change it to /NoExecute=AlwaysOff

and reboot. Try USB 2.0


Also, in Device Manager, click the option to "Show Hidden Devices" to see if any
problems appear.
 
Originally posted by: VirtualLarry
Wierd, sounds to me like the USB 2.0 drivers are not functioning somehow, or the USB 2.0 controller is disabled, so that all of the ports are only running at USB 1.1 speeds. Was XP SP2 recently installed, or recently upgrade to SP2? What happens, if you delete/uninstall all of your USB ports out of Device Manager, and then reboot and let it re-detect them? Before rebooting, you may want to check your BIOS and reset your ESCD/PnP settings, and possibly to set "PnP OS: Yes", and see what happens.

If it still doesn't work, try disabling any onboard peripherals in the BIOS to possibly help free up IRQs. (Unused serial/parallel ports, etc.)
Click to expand...

SP 2 was slipstreamed to my XP Pro CD. So it was installed with Win XP.
I'll try deleting the ports and see how that works after re-detecting them.

Thanks
Mayank
 
Originally posted by: Slikkster
Doh! I meant to say "some people have resolved this via the wire route"...heheh.

Anyway, who makes the controller? It's an Nvidia board, right? But the controller itself; is it VIA?

By the way, given that your board is of the type that actually uses DEP, why not try a quick experiment to see if DEP is having any impact on your USB:

Edit your boot.ini switch regarding DEP thusly:

It is, by default, at /NoExecute=OptOut

For an experiment, change it to /NoExecute=AlwaysOff

and reboot. Try USB 2.0


Also, in Device Manager, click the option to "Show Hidden Devices" to see if any
problems appear.
Click to expand...

DEP is disabled on my system currently. Nikon Capture software does not work with DEP enabled (BSOD every time you try to start it).
I'll try the device manager thing and see if there are any devices with issues.

Thanks

 
Got an error message when clicking on your link:

Forbidden
You don't have permission to access /u44/majmera/upload/39723857.USBPorts.jpg on this server.


--------------------------------------------------------------------------------

Apache/2.0.45 (Unix) Server at i2.pbase.com Port 80

Edit: I did find your jpg's by doing a search at i2.pbase. Still researching the issue.
 
Just fyi...USB 2.0 is kind of a vague standard. There's the slow USB 1.1, then regular USB 2.0, then Hi-Speed 2.0.

Anyway, you do have an Enhanced Controller, which should be giving you Hi-Speed functionality.

However, what it looks like to me is that you have stock Microsoft drivers running, vs. actual chipset drivers. Check your motherboard CD. Look for USB 2.0 drivers in the motherboard utilities menu. They may, in fact, be branded drivers for your controller, vs. just the run-of-the-mill MS drivers.

I would equate this with any other device you might have. MS probably would have basic versions of most hardware, but you really want to install the actual branded drivers for the most functionality, e.g. for a video card, mouse, sound card, etc.

Edit: Just a quick look at the MSI page for your motherboard shows that the USB 2.0 controller is actually embedded in the Intel ICH6R chipset. So, you want to make absolutely sure you have the Intel ICH6R software installed correctly.

Refer here: http://www.msicomputer.com/product/p_spec.asp?model=915P_Neo2_Platinum&class=mb

Specifically, this section:

Intel® ICH6R Chipset
? Integrated Hi-Speed USB 2.0 controller, 480Mb/sec, 8 ports
? 4 Serial ATA/150 ports support RAID (0,1) and Matrix RAID
? 1 channel Ultra ATA 100 bus Master IDE controller
? PCI Master v 2.3, I/O ACPI 2.0 Compliant
? Integrated AHCI controller
 
Oy Vey, I think I was looking at the wrong board. That's the Intel chipset.
Why would they name boards the same (Neo 2 Platinum)? Sheesh...hang on.

I'd refer back to my previous post about looking on the motherboard CD for the USB driver utility. I'm thinking XP SP2 might have thrown its own driver over the top of the branded driver. Worth a shot.
 
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