Question USB Wireless Mouse works in BIOS but not in Windows, Ideas ?

[crockman]

Electronics in question is a Dell Laptop, Model# N5030. Came originally with Windows 7 but was upgraded to Windows 10-64bit back when the Upgrade was Free.

Due to a Virus this N5030 had to be Reset, so the Windows 10x64 was reinstalled by itself doing the Clean Install Reset Option.

Windows Update, Driver Booster, nor Driver Hub installed all the needed Drivers.
Picture of present Device Manager:


I'm guessing the USB Wireless Mouse not working in Windows (oddly works in BIOS though) is due to one of the "Unknown Device" listing in Universal Serial Bus controllers ???
I tried with 2 different Usb Wireless Mouse, 1 of them known to work on a another Laptop so the Mouse isn't the problem

Any Idea's where to get the needed Drivers for this USB Mouse and to Repair all Unknown's in Device Manager ? Again, Windows Update, Driver Booster nor Driver Hub fix's the missing drivers

Thanks in Advance.

BTW Dell's Website was of no help, I did not find any needed Drivers on their site, although it's possible I did not search Dell's Site properly

 

[akugami]

Find your Dell Service Tag Number. I think it's a 7 digit alpha-numeric code. You can also probably get it by opening up the command line and typing "wmic bios get serialnumber" without the quotes. Go to Dell's website and check to see if they have Windows 10 drivers. Especially Intel chipset drivers.

Some Windows 7 based OEM computers may not have Windows 10 drivers on a nice and neat page. In that case, try downloading the Dell Support Assistant application to see if maybe the automated check can find drivers.

SupportAssist | Dell US

Finally, the hard way. This is when the easy ways fail you. You'll have to manually find the VendorID and DeviceID for each unknown device, and then manually attempt to find the drivers for each one individually. This can be a long and frustrating process. The hardest part is finding the actual drivers. How To Geek has a great article with step-by-step instructions. Good luck.

How to Find Drivers for Unknown Devices in the Device Manager

Unknown devices show up in the Windows Device Manager when Windows can't identify a piece of hardware and provide a driver for it.

www.howtogeek.com

Finally, once you get all your drivers, I would recommend making a backup of them by running Double Driver.

Download Double Driver - MajorGeeks

Double Driver can view all the drivers installed on your system and backup, restore, save and print all chosen drivers simply and reliably.

www.majorgeeks.com