USB Webcam plugged into USB3.0 hub no longer functions in Skype

[MichaelD]

I have an old Logitech USB2.0 Webcam. Drivers and supporting software are/were loaded. It was plugged into the USB2.0 hub in my old Dell monitor and worked great.

I upgraded the monitor to a new model with a built-in USB3.0 hub. That's all I changed. Now the webcam will work with the Logitech webcam software, but in Skype I cannot get a picture to come up. Skype correctly identifies my camera, but can't seem to access it. I uninstalled the Logitech webcam software (left the driver package) and that did not help.

Being that the only thing that changed was the hardware, I put the thread here...but it may belong in Software. Any ideas on the issue? Before I go buy another webcam which may or may not work, I'd like to see if anyone's got any suggestions.

 

[Binky]

Plug it into a USB2 port? I guess whatever is easier is the best solution - install new webcam of find a way to connect via USB2.

 

[MichaelD]

Thanks, Binky. I may have to do just that; find a USB2.0 extension cable (I think I have one somewhere) and run the cable to the back of the PC.

For grins, I uninstalled the Logitech drivers and rebooted. Now the camera works in Skype, but I have no control over zoom or pan/tilt. I've got this wide angle view that makes it look like I'm 8 feet away from the camera. /facepalm

It seems to be some kind of 3-way incompatibility b/t the USB3.0 hub built into the monitor, the Logitech drivers and Skype.

I don't Skype all that often, but when I do it's for work and they need to be able to see me. Thanks for any other suggestions anyone throws this way.

 

[Mushkins]

Dunno if it helps, but we had the exact same issue with a Logitech webcam in one of our conference rooms (minus the usb 3.0). Out of nowhere it worked great with the Logitech software, but Skype/GoToMeeting would detect the cam and simply display a black feed with no video.

The fix was to completely uninstall Skype/GoToMeeting, completely uninstall the Logitech software and disconnect the camera, reboot, reinstall webcam, reinstall Skype/GoToMeeting.

Was a pain in the butt, but I just wrote it off as mediocre webcam drivers not properly handing off the camera feed to individual applications.