USB Unknown Device - Help!!!

[WEW]

Hi, I have a Dell 600SC Machine with two USB Ports.

One of the ports I had 5 port USB Hub, on the other it had a external hard drive.

Well, while the computer was running, all the 5 ports that were hooked up to the hub, I unplugged one and plugged in another external hard drive, but it didnt recognize.

Then I noticed the green light on the hub was gone, and actually when i replugged it, it only lasted a few seconds.

Now, nothing works on the USB ports.

Actually, in the Device Manager, under USB Controllers it says:

- Standard OpenHCD USB Host Controller
- Unknown Device
- Unknown Device
- USB Root Hub

I tried each device seperately on the ports without the hub, but still no go, nothing gets recognized, it says something failed and Windows can't recognize device connected to the USB.

I deleted the whole USB Controller section under Device Manager, so when it would restart it would reinstall the drivers, still no go, anything I connect gets that failure message plus gets tagged unknown device.

I tried the troublshooter - no progress.

Are my integral USB ports dead?

Is there a workaround? Like, if I get a USB 5 Port Card, will it work, and won't interfere with the two integral ones (by me disabling those).

I have WinXP Pro.

Thank you.

 

[WEW]

Ok, my next step was going to safe mode and deleting all USB related devices, I did , rebooted, and in standard mode windows installs the USB Host Controller by connecting the internet, but then it installs USB Root Hub, then it plugs in either one Unknown Device and sometime two, though I have no USB Devices connected.

I went to Device Manager --> View Connection

It has the following:

+ Standard OpenHCD USB Host Controller
- USB Root Hub
- Unknown Device
- Unknown Device

 

[WEW]

Here is what the setupapi.log file says after I searched for PCI\CC_0C03 as one member suggested in another forum:

[2006/02/21 20:14:29 1236.501]
#-198 Command line processed: "C:\WINDOWS\system32\mmc.exe" C:\WINDOWS\system32\devmgmt.msc /s
#-166 Device install function: DIF_REMOVE.
#I289 Removing device "ROOT\LEGACY_SYMTDI\0000".
#W001 Query-removal during uninstall of ROOT\LEGACY_SYMTDI\0000 was vetoed by Root\LEGACY_SYMTDI\0000 (veto type 1: PNP_VetoLegacyDevice)
#W105 Device "ROOT\LEGACY_SYMTDI\0000" required reboot: Query remove failed (uninstall) CfgMgr32 returned: 0x17: CR_REMOVE_VETOED.
#I048 Device removed.
[2006/02/21 20:19:52 1468.3 Driver Install]
#-019 Searching for hardware ID(s): pci\ven_1166&dev_0221&subsys_02201166&rev_05,pci\ven_1166&dev_0221&subsys_02201166,pci\ven_1166&dev_0221&cc_0c0310,pci\ven_1166&dev_0221&cc_0c03
#-018 Searching for compatible ID(s): pci\ven_1166&dev_0221&rev_05,pci\ven_1166&dev_0221,pci\ven_1166&cc_0c0310,pci\ven_1166&cc_0c03,pci\ven_1166,pci\cc_0c0310,pci\cc_0c03
#-198 Command line processed: C:\WINDOWS\system32\services.exe
#I022 Found "PCI\CC_0C0310" in C:\WINDOWS\inf\usbport.inf; Device: "Standard OpenHCD USB Host Controller"; Driver: "Standard OpenHCD USB Host Controller"; Provider: "Microsoft"; Mfg: "(Standard USB Host Controller)"; Section name: "OHCI.Dev".
#I023 Actual install section: [OHCI.Dev.NT]. Rank: 0x00002005. Effective driver date: 07/01/2001.
#-166 Device install function: DIF_SELECTBESTCOMPATDRV.
#I063 Selected driver installs from section [OHCI.Dev] in "c:\windows\inf\usbport.inf".
#I320 Class GUID of device remains: {36FC9E60-C465-11CF-8056-444553540000}.
#I060 Set selected driver.
#I058 Selected best compatible driver.
#-166 Device install function: DIF_INSTALLDEVICEFILES.
#I124 Doing copy-only install of "PCI\VEN_1166&DEV_0221&SUBSYS_02201166&REV_05\3&13C0B0C5&0&7A".
#-166 Device install function: DIF_REGISTER_COINSTALLERS.
#I056 Coinstallers registered.
#-166 Device install function: DIF_INSTALLINTERFACES.
#-011 Installing section [OHCI.Dev.NT.Interfaces] from "c:\windows\inf\usbport.inf".
#I054 Interfaces installed.
#-166 Device install function: DIF_INSTALLDEVICE.
#I123 Doing full install of "PCI\VEN_1166&DEV_0221&SUBSYS_02201166&REV_05\3&13C0B0C5&0&7A".
#-035 Processing service Add/Delete section [OHCI.Dev.NT.Services].
#E376 Failed to lock service control manager. Lock acquired by ".\NT Service Control Manager" for 3s.
#E251 Delete Services: Failed to open and lock service control manager. Error 1055: The service database is locked.
#E033 Error 1055: The service database is locked.
#E275 Error while installing services. Error 1055: The service database is locked.
#E122 Device install failed. Error 1055: The service database is locked.
#E157 Default installer failed. Error 1055: The service database is locked.
[2006/02/21 20:20:12 2376.2]

 

[WEW]

Here is a screenshot of my Device Manager at the moment:

Device Manager

 

[WEW]

It seems like the problem is Error 1055: The service database is locked, but I could find anything online

I did uninstall USB Host Controllers, but same thing got repeated when I rebooted, it installed and same problem.

This all started today when in one the USB Ports where I have 4 port USB Hub, I pulled the printer cable out, and plugged in a USB External Hard Drive, which did not get recognized, so then I tried every port, nothing worked, I thought the hub was dead. So I pulled the Hub out and tried on a laptop, it worked, so I plugged the external hard straight in to the PC Port, no go, then I plugged the Printer, it won't printer, found out it says not connected.

So at the time I plugged in the External Hard Drive in to the Hub --> which was plugged in to the USB 1.0 computer port I have, the problem started. Now, I started to think maybe there was too much power or too less and it destroyed the computer port, but don't know.

Also FYI - when I uninstall the OpenHCD Controller, the following happens.

I reboot the windows driver installed is usbhub20.sys or something like that, then the USB root hub gets installed, then two unknown devices.

Then on the bottom it says USB Device Not Recognized - One of the USB devices attached to this computer has malfunctioned, and Windoes dos not recignize it. For assistance in solving this problem, click this message.

When I click it just shows two unknown devices.

Whiile at this time there are NO Usb devices connected to the computer.

Here is a screenshot of the System Info Page

System Info

 

[Slikkster]

Have you tried System Restore on this? That would be my first step, in case there's some registry settings that were hosed. I hope you're not one from the "I turned off System Restore" club.

 

[WEW]

I have not tried System Restore yet, not sure if I still have it, I did have Norton Ghost, but it's backed up to my external usb hard drive, which is not recognized anymore.

FYI I am posting link below to another forum where I tried some other steps but have not had any success:

Link