USB ports not working on new Mobo

[Jawo]

I installed XP pro sp2 then did the routine that is specified, next the audio, and nforce drivers. Did I do something wrong? Windows device manager recognizes the usb ports now, but when I try to plug a device in, the device does not work. Could it be that the usb ports are not receiving enough/any power? Could the mobo be defective?

 

[Refractoryman]

Check and make sure the usb ports are enabled and set to hi-speed in the bios.

 

[Jawo]

Originally posted by: Refractoryman
Check and make sure the usb ports are enabled and set to hi-speed in the bios.

v1.1 and v2.0 are enabled in the bios. Again I tried several usb flash drives and no status light lights up on them....any other suggestions?

 

[grooge]

have you tried the rear panel one or if you are trying some that you have wired yourself?

 

[Jawo]

Originally posted by: grooge
have you tried the rear panel one or if you are trying some that you have wired yourself?

Both...The ports on the mobo in the back didnt work so I plugged in the ones that are in the front of the case into the usb headers. Still havent had much luck!

 

[Jawo]

bumpage

 

[vailr]

Try:

In Device Manager, uninstall all USB-related devices.
Leave USB mouse/keyboard (if present) for last.
Reboot.
Also check:
http://www.fdrsoft.fr.fm/
for: updated motherboard bios and chipset or cpu driver.

Disable in bios, any unused firewire, serial or parallel ports.

Uninstall any leftover non-existent devices:
Start/Run/CMD
type:
set devmgr_show_nonpresent_devices=1 <- ENTER
start devmgmt.msc <-ENTER
View/Show Hidden Devices

Now, uninstall any greyed-out devices.

 

[Jawo]

Vailr,

Thanks for the suggestions, but it still does not work. The usb devices and a "Other PCI Device" keep on installing each time I boot. Any other suggestions?

Trying to scrounge up a floppy drive so that I can flash the bios...not quite certain what version I have but from reading other threads it seems like the 6-29 version is the one to use. I DO need a floppy right? since I remember reading that EPoX's auto flash in Windows does not work very well...

Any other suggestions? need to get the USB ports to work ASAP!!!

 

[Jawo]

Update: pulled a usb/firewire combo card from an older computer and it works fine....so why would this happen? ie the pci card working but not the onboard usb ports???

 

[Pr0d1gy]

The MSi nForce4 boards have been having this problem as well. I had to turn off my PC for awhile & flip the power switch on the PSU a few times to get them working again. Also I had to use a PS2 keyboard & reset BIOS & redo it all over again. The funny thing is I turned off the onboard audio in BIOS before they quit working. Wierd stuff, very wierd.

 

[Jawo]

Originally posted by: Pr0d1gy
The MSi nForce4 boards have been having this problem as well. I had to turn off my PC for awhile & flip the power switch on the PSU a few times to get them working again. Also I had to use a PS2 keyboard & reset BIOS & redo it all over again. The funny thing is I turned off the onboard audio in BIOS before they quit working. Wierd stuff, very wierd.

So you didnt do anything besides leave the computer turned off and then play with the PSU? Interesting....I ordered the parts, then they sat in their boxes for about a week, built the system, then another week before installing windows, etc. Was thinking that this shouldnt impact the parts too much...

But glad to hear that I'm not alone!

 

[JEDIYoda]

misery loves company!!!

 

[bozack]

Originally posted by: Jawo

So you didnt do anything besides leave the computer turned off and then play with the PSU? Interesting....I ordered the parts, then they sat in their boxes for about a week, built the system, then another week before installing windows, etc. Was thinking that this shouldnt impact the parts too much...

But glad to hear that I'm not alone!

RMA it...either that or something got messed up when you built it.

Mine had no problems with the USB ports.

 

[imported_Husky55]

Originally posted by: Jawo
Vailr,

Thanks for the suggestions, but it still does not work. The usb devices and a "Other PCI Device" keep on installing each time I boot. Any other suggestions?

Trying to scrounge up a floppy drive so that I can flash the bios...not quite certain what version I have but from reading other threads it seems like the 6-29 version is the one to use. I DO need a floppy right? since I remember reading that EPoX's auto flash in Windows does not work very well...

Any other suggestions? need to get the USB ports to work ASAP!!!

You can update your Epox 9NPA Ultra without a floppy drive, with the Epox MagicFlash Windows utility. I personally have always updated BIOS via floppy, but other Epox users have reported good results with the MagicFlash.

I use the latest BIOS version 5804. But frankly I do not think it is your bios since I have had all the bios updated since the last 5 or 6 revisions and not one of them has a USB problem.

Your MB might be defective, in that case RMA is your friend.

If you have done everything vailr suggested then it is NOT a driver problem. You are certain that you have set your BIOS properly.

So I say, it is probably a MB chipset problem, although very rare!!!.

 

[Jawo]

Husky55,

Is there any way I can make sure that this is a chipset problem?

 

[imported_Husky55]

It's tough to prove a negative!!! Real tough!!!

Reinstall Windows and the chipset drivers from your CD will probably do it!!!

But your BIOS setting must be enabled for USB.

In addition to the USB ports at the back of the MB, Epox NPA also has a couple headers for USB and Epox provided the cable and connectors for them. Did you installed them?

I installed my USBs for the front of the case and the back of the case in addition to the USB ports on the MB and they all work.

Good luck,

 

[Jawo]

I'll try to reformat this weekend...but dont think it will solve many problems.....since the usb drivers are not on the cd and have to get them from Windows Update......

 

[imported_Husky55]

Originally posted by: Jawo
I'll try to reformat this weekend...but dont think it will solve many problems.....since the usb drivers are not on the cd and have to get them from Windows Update......

SP2 has USB driver built-in. No need for Windows update.

I referred to the NVidia drivers on your CD, NOT the Windows USB drivers.

 

[Jawo]

Well I reformated the hard drive, then reinstalled windows. All of the devices on device manager are working. However, the USB ports still DO NOT work! :frown::| Am I correct in assuming that the only thing left is a chipset problem? Will contact EPoX customer support tomorrow if so.

Thanks for all of the help!

 

[Jawo]

Any confirmations of what I think is a chipset problem?

 

[imported_Husky55]

Jawo,

1. There is nothing wrong with your Windows and your USB Windows drivers. You proved that when you installed the PCI USB card and had it working.

2. I thought that the NVidia USB driver of your chipset was corrupted so I suggested reinstall NVidia drivers and Windows to be sure. They work together.

Since your reinstall did not solve the problem, then there are only 2 things left which could possibly caused your USB not to work:

a. Your Nvidia chipset, specifically your Northbridge chip
b. Your BIOS was corrupted for your USB only portion since everything is working.

Since it is relatively simple to flash the bios I would do it with the latest BIOS, version 5804 to verify that it is not the bios. Again, CHECK the BIOS settings. USB must be enabled. Disable RAID and serial port2 and so on if your are not using them

As I mentioned previously, RMA is your friend and you would need to proceed within the warranty/ exchange period.

 

[Jawo]

I used the Magic BIOS utility to flash to the most current BIOS dated 08/04/2005. I have opened a support ticket on EPoX's website and am waiting for a response.

 

[grooge]

Originally posted by: Jawo
Any confirmations of what I think is a chipset problem?

No, it can be a chipset problem.I have a motherboard with nforce4 chipset and USB is working... It might be a motherboard problem, but not a chipset one...

 

[Blake]

The USB Root Hubs in the Device Manager have a Power Management feature that is enabled by default in XP2. I uncheck the box and leave them on all the time. I'm not sure when or why the power goes off for this feature, but I leave them on.

XP2 has the USB drivers, so there shouldn't be any USB drivers used from earlier operating systems.