<---- works at UPS. I load semis. You can't imagine the chaos some nights. I handle 2000 packages myself every night. thats just me. The system we use sucks IMO. If you were to actually visually track your package through a UPS hub, you would probably be appalled. Yes, many of the packages go through normal and smooth. Many times the problems occur when boxes get jammed causing thousands of pounds of force from all the packages stuck behind to smash packages. It is usually NOT the loader or an actual employee destroying your package. The amount of volume through UPS is amazing. Same with FedEx. We mess up every now and then. give us a break. we do try our best to get your stuff to you ON TIME 🙂