UPS strikes again

[slipperyslope]

Here is the deal: I ordered Dark Age of Camelot from EBWorld. Their standard shipping is UPS Second Day Air. The package was shipped close enough from my location that UPS Ground should get here in 2 days so I figured that there was no way that Second Day air wouldn't get here. WRONG.

I was watching my package move via the online tracking. I see that it was moving right on schedule to get here yesterday(This was the "scheduled delivery date"). That was until they got to the second to last Hub that would send the package to my local hub. The package then did a 180. They started sending it in the opposite direction. That changed my "scheduled delivery date" to Tuesday

Here is the log of my tracking:

Oct 26, 2001 9:41 P.M. COLUMBIA AIR HUB, SC, US IN TRANSIT TO
9:40 P.M. COLUMBIA, SC, US DEPARTURE SCAN
6:04 P.M. ORANGEBURG, SC, US ORIGIN SCAN
5:59 P.M. ORANGEBURG, SC, US LOCATION SCAN
9:42 A.M. ORANGEBURG, SC, US ROUTED INCORRECTLY AT UPS FACILITY;PKG HAS BEEN REROUTED TO DESTINATION
9:42 A.M. ORANGEBURG, SC, US LOCATION SCAN
7:24 A.M. ORANGEBURG, SC, US UNLOAD SCAN
5:18 A.M. ORANGEBURG, SC, US ARRIVAL SCAN
4:37 A.M. COLUMBIA, SC, US DEPARTURE SCAN
1:17 A.M. COLUMBIA, SC, US LOCATION SCAN
12:34 A.M. COLUMBIA, SC, US UNLOAD SCAN
Oct 25, 2001 11:13 P.M. COLUMBIA, SC, US ARRIVAL SCAN
3:04 P.M. GRADE LANE HUB, KY, US DEPARTURE SCAN
1:34 P.M. GRADE LANE HUB, KY, US ORIGIN SCAN
Oct 24, 2001 12:20 A.M. US BILLING INFORMATION RECEIVED

This is absolutely retarded. It went to columbia, left to orangeburg(which is an hour in the wrong direction) then back to columbia. It sat in Orangesburg ALL DAY. It should have gone directly from Columbia to Anderson where it would be sent out for delivery.

What really pissed me off was that customer service were jerks about it. I called immediately once I saw it start going towards Orangeburg. The woman(I would say lady but she was far from it) said it was correct. I tried to dispute this because I tracked many packages and it NEVER goes to Orangeburg. Anyways, I get off the phone and within 2 minutes it is changed to Routed Incorrectly.

Moral of the story, don't consider 2nd air more reliable than Ground shipping. I rarely have a package that is delayed when shipped ground. It just usually takes forever to get across the country. This was shipped 2 states away from me.

Anyways, there is my rant for today.

Jim

 

[Mungla]

Don't use UPS if at all possible.

They're slow hogs around my area. Fedex standard gets to me in 3 business days from anywhere in the US. UPS standard can take anywhere from 2-7 business days to get here.

 

[Keego]

Fedex is good, I like Airborne also. UPS is stupid about delivering expensive equipment to the wrong place in an apartment complex :/

 

[jjones]

these topics always crack me up. i mean i completely understand where you're coming from but i have to laugh. try living in a foreign country and dealing with their postal services. you learn to appreciate just getting your mail. i'm not sayng your wrong to complain; after all you pay for a service and you should expect to receive that service. i just view this from a slightly different perspective and i have a great appreciation for the level of services provided in the US.