UPS employs too many incompetent people

[deejayshakur]

so i sign up for amazon prime 3 month trial, and will get 2day delivery for free, but it's proving to be useless so far because UPS cannot handle their end of the deal.

package attempted yesterday, but the intercom of my apartement building is busted so the driver can't reach my brother, who's home. fine, i call them up and put 2 numbers on file to call when they attempt delivery the next time (today). the lady assured me twice that i would receive a call at the time of delivery.

today...no calls. my brother's been sitting home all day for the package. i call up UPS again and have them send a message to the package center to figure out if/when i will get a call for the package....i "will be called back within the hour."

an hour passes...no call. i get home and find a nice yellow door tag on the front gate. call up UPS again and talk to a supervisor. she tells me that the previous message was sent to El Paso with totally different delivery information than mine. she is nice and all, but cannot reach the proper package center (SF) because they won't pick up their phones. if i'm lucky, i'll get a redelivery attempt tonight. otherwise, i have no desire or transportation to drive to the shady part of town to pick it up myself and will have to wait for monday...

*just got a call from the SF center. "our drivers don't carry company cell phones at all." that's nice to know. my last dealing with UPS involved a missing (stolen?) tablet worth $2000.

update: i got my package 15 minutes after posting because i walked out to the balcony to see a UPS truck parked down the street and made a run for it. the driver had a busy route so he was still around 2 hours later. so thanks to my own efforts, i get the package.

no thanks to the UPS call centers who can't even provide proper information about the services that the company does and does not provide. my beef is with these people, not the drivers (this time around anyway).

 

[HardcoreRobot]

sign up and show em how its done

 

[shortylickens]

Agreed.
There is a reason FedEx costs more.

 

[JonTheBaller]

I'm feeling generous so I'll give you two potential solutions:

1. Move out of the ghetto apartment.

2. Have your deadbeat brother hang out in the lobby of the apartment and wait for the delivery man since he's obviously got nothing else to do.

 

[BoomerD]

certainly doesn't sound like this is UPS's problem. They have made attempts to deliver. If no one is avaliable to receive the packagc, it's YOUR problem, not theirs...it's their job to deliver to an address, NOT to call you on a phone to let you know they're there. GAWD! if they had to do that at every stop, they'd cut their deliveries by half...
Why are people so stupid as to think they are entitled to some kind of special service?

 

[pyonir]

They lost a package of mine a couple weeks ago. Apparently when they don't know where a package is, they require the shipper to submit a tracer to try and find the package. Why they can't just do that themselves, when they realize they lost something, is beyond me. So the last scan was an arrival scan here in Phoenix (it was coming from Illinois).

The delivery date was removed, and the status just said "in transit". So i had the tracer put on, and a week later they found my package in Arkansas. Two weeks after my original delivery date, they delivered my package. Great service.

 

[intogamer]

Originally posted by: pyonir
They lost a package of mine a couple weeks ago. Apparently when they don't know where a package is, they require the shipper to submit a tracer to try and find the package. Why they can't just do that themselves, when they realize they lost something, is beyond me. So the last scan was an arrival scan here in Phoenix (it was coming from Illinois).

The delivery date was removed, and the status just said "in transit". So i had the tracer put on, and a week later they found my package in Arkansas. Two weeks after my original delivery date, they delivered my package. Great service.

The reason why they have to follow the shipper because they are the ones that actually pay
UPS...

 

[marvdmartian]

Originally posted by: shortylickens
Agreed.
There is a reason FedEx costs more.

That's funny......Fedex actually costs me LESS to ship anything than UPS (pronounced, of course, "OOOOOOOPS!!") does. Last time I had to ship a package, Fedex was ~$5 cheaper than UPS, and ~$9 cheaper than USPS priority mail, insured! :shocked:

 

[Ktulu]

Originally posted by: shortylickens
Agreed.
There is a reason FedEx costs more.

Yes, it's becuase FedEx handles way less packages than UPS does.

 

[Trikat]

Originally posted by: marvdmartian

Originally posted by: shortylickens
Agreed.
There is a reason FedEx costs more.

That's funny......Fedex actually costs me LESS to ship anything than UPS (pronounced, of course, "OOOOOOOPS!!") does. Last time I had to ship a package, Fedex was ~$5 cheaper than UPS, and ~$9 cheaper than USPS priority mail, insured! :shocked:

Heh, well some people don't know what they are talking about.
So far FedEx was cheaper to ship with 99% of the time for me. Only once did I see UPS was about $1 cheap and then I thought it was a fluke in their system.

The only times you will see FedEx more than UPS is when you get an item shipped from an online merchant such as Newegg. I do not believe Amazon uses FedEx as I have never received a package from Amazon that was FedEx.

Anyways I hope you get your package soon from that baffons and hopefully it isn't broken or repackaged by UPS.

 

[Tobolo]

I recieved a package from Amazon that was FedEx friday. Same problem with the deliever was not home. I live in a residential neighborhood and at the time it said that 4 people had been home for hours. Anway. I ordered on June 30th amazon ships on July 10th and I recieve it on July 14th. Thanks Amazon, you suck.

 

[theknight571]

I ordered a new laptop for my dad, and on Thursday I got the notification it had shipped (3-5 day).

For kicks, I checked the status on Friday morning and noticed that it was already at our local depot, so I called my dad and told him to be on the lookout.

Well... Friday afternoon the UPS truck pulls up un front of the house, the driver gets out and goes in the back. 15 min later my dad walks out to see what's up, since the truck was still there and the driver in the back, and the driver tells him that the stop (my dad's house) is on his list of stops, but the package in not on the truck. (oops...lol)

So he had to wait until today to get his new laptop. Which is still better than the 3-5 day period... but not as good as Friday would have been.

 

[ghost recon88]

FedEx has always been cheaper for me, just face it, UPS is th3 suck@g3

 

[dquan97]

No problem with UPS so far. Get the apt manager to fix that intercom or have the packages delivered elsewhere

 

[Powermoloch]

FedEx....screw UPS

 

[j00fek]

Originally posted by: JonTheBaller
I'm feeling generous so I'll give you two potential solutions:

1. Move out of the ghetto apartment.

2. Have your deadbeat brother hang out in the lobby of the apartment and wait for the delivery man since he's obviously got nothing else to do.

:thumbsup:

 

[deejayshakur]

so much for letting the thread die.

update: i got my package 15 minutes after posting because i walked out to the balcony to see a UPS truck parked down the street and made a run for it. the driver had a busy route so he was still around 2 hours later. so thanks to my own efforts, i get the package.

no thanks to the UPS call centers who can't even provide proper information about the services that the company does and does not provide. my beef is with these people, not the drivers (this time around anyway).

 

[deejayshakur]

Originally posted by: BoomerD

Why are people so stupid as to think they are entitled to some kind of special service?

because i was given false information.

it's not in my job description as a medical student to get a cup of water or a warm blanket for a patient, but if i tell them that i will, i'll keep my word.

 

[jadinolf]

Originally posted by: HardcoreRobot
sign up and show em how its done

That's what I would do.

 

[smack Down]

Originally posted by: ghost recon88
FedEx has always been cheaper for me, just face it, UPS is th3 suck@g3

UPS doesn't care about people who send one package a month. UPS is much cheaper when you have a large number of packages to ship.

 

[JonTheBaller]

Originally posted by: deejayshakur
no thanks to the UPS call centers who can't even provide proper information about the services that the company does and does not provide. my beef is with these people, not the drivers (this time around anyway).

no thanks to your ghetto ass apartment. no thanks to your deadbeat brother.

 

[intogamer]

You have to understand that you're just the reciever

You're not the one that paid for the postage... so information is limited to you